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Work Background
Webmaster
PHILOSOPHIE ET MANAGEMENTWebmaster
Jan. 2019 - Jul. 2023Région de Bruxelles-Capitale, Belgique
Marketing/Webmaster/ICT
PhusisMarketing/Webmaster/ICT
Jan. 2019 - Jun. 2023Région de Bruxelles, BelgiqueICT administration and support on Google Workspace and Odoo Webmaster on Wordpress Marketing specialist with Hubspot and Odoo
Incident Controller
INGIncident Controller
Apr. 2014 - Jul. 2014Brussels Area, Belgium- Controlling the flow of incidents affecting some general services of ING, mostly Finance, Data Integration, HR and Document management. - Making sure that incidents are processed according the Incident Management process closed within the defined Service Level Agreement.
Webmaster - Content Creator
Christophe BruynixWebmaster - Content Creator
Jan. 2014 - Feb. 2024Région de Bruxelles, Belgique- development and maintenance of websites (Wordpress and Wix) - content creation (photo/video) - content creation related training - social media communication - data visualisation/data storytelling
IT consultant
Computacenter (former Informatic Services SA)IT consultant
Apr. 2009 - Dec. 2013BelgiumI was assigned to the Global Helpdesk at UCB and provided support to users located in 37 countries around the World. From the beginning to September 2010, I worked as Service Desk Analyst and processed an average of 55 incidents/service requests by day. From Octobre 2010 to the end of my mission, I worked as Incident Controller - one of the 5 Team Lead for 40-45 people split between Belgium and India - and I performed the following tasks: Team Lead - Investigation and resolution of complex incidents/problems. - Handling of urgent incidents. - Coaching the team to maintain the compliance to the Incident Management process for about 200 services (+ 800 other services processed by default as « best effort » or as « catch and dispatch »). - Reporting about incidents frequency, volume, processing, quality. - Back-up team-lead for service request management. Process creation/optimization/delivery related to Incident Management and Service Request Management - Creation of templates for process documentation (workflows, procedures, user’s guides). - Consultancy in the creation of processes and their documentation for other teams. - Consultancy in continual service improvement. - Writing of process documentation. Knowledge management - Development and administration of a document repository in Sharepoint, using content types, controlled access, versioning, document lifecycle. Training management and delivery - Creation of templates for training presentations - Writing of training presentations - Consultancy in the creation of training presentations for other teams - Delivery of trainings in classroom or by online presentation - Preparation of training presentations for uploading in the e-learning application. - Organisation of training sessions - Contribution to the management of the role-based training plan
IT Consultant
AmsitIT Consultant
May. 2005 - Mar. 2009Brussels Area, BelgiumMission: IT Support for ING - IT Support for branch users (+ monitoring ATMs) - IT Support for desk users
Web Application Developer
PixelixirWeb Application Developer
Apr. 2002 - Dec. 2003WavreLotus Notes databases development. Web interface. End-users training.
IT Consultant
A+ ConsultancyIT Consultant
Apr. 1999 - Mar. 2002Brussels Area, Belgium- Mission: IT support for BASF-IT Services 1st and 2nd support. NT and Novell Network administration. - Mission IT support for BBL-Direct 1st line support for Home'Bank users, on Windows and MacOS platforms.
Editorial Assistant
KinepolisEditorial Assistant
Jan. 1998 - Apr. 1999Journalist and editor of the french-speaking of the promotional magazine Cinescope, published by the group Kinepolis.
IT support
McKinsey & CompanyIT support
Sep. 1997 - Dec. 1998Brussels Area, BelgiumIT support. Asset management.
Freelance Copywriter
RTLFreelance Copywriter
Jan. 1997 - Mar. 1999Regular participations in the writing and directing of program advertisement
Post Production Editor
KNTV- Keynews TelevisionPost Production Editor
Jan. 1997 - Apr. 1997Editor and translator of programs aired on the channel AB Sat
Journalist
Cinopsis webzineJournalist
Jan. 1995 - Jul. 2008Founder of the website. Movie critic, photographer and news editor
Post Production Assistant
RTBFPost Production Assistant
Jan. 1990 - Apr. 1994Post production assistant affected to the planification of sound editing activities.
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