High Hotels Ltd.Assistant General Manager/Operations Manager
Jan. 2012 - Feb. 2018Lancaster, PA 17601Developed Standard Operating Procedures (SOPs) for Front of House and Back of House teams, ensuring compliance with Marriott and Hilton brand standards. Oversaw multimillion-dollar hotel openings, managing construction timelines, compliance, and staff onboarding to meet launch deadlines. Partnered with local community colleges to launch a Hotel Operations Program, creating a pipeline for filling positions in Front Desk, Housekeeping, and Food & Beverage roles. Increased housekeeping efficiency from 37% to 100%, driving operational improvements and enhancing guest satisfaction.