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Work Background
HM Prison and Probation ServiceReceptionist
Dec. 2023Cardiff, Wales, United KingdomTo be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary. To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required. To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties. To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained. To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.
Victoria’s Secret & Co.Seasonal Sales Associate
Oct. 2023Cardiff, Wales, United Kingdom● Maintained high store standards by managing stock replenishment and ensuring effective merchandising, displays are fully stocked and visually appealing to enhance the shopping experience. ● Contributed to a positive and collaborative store environment by fostering effective teamwork and communication with colleagues by supporting the team in maintaining fitting rooms, ensuring they are tidy, organised, and fully functional. ● Delivered exceptional customer service by creating a welcoming environment, personalised shopping experience, including recommending products, explaining promotions, and helping customers find the perfect item. ● Demonstrated a goal -Oriented approach by consistently meeting and exceeding sales targets, contributing to a high increase in store revenue at Victoria’s Secret. ● In addition to assisting customers throughout their shopping experience and ensuring smooth and efficient transactions at the point of sale, including processing payments, returns, and exchanges. ● Supported efficient store operations and inventory management, including receiving and processing deliveries, adhering to loss prevention measures, and following health and safety protocols to ensure a safe environment for customers and team members
Compass Group UK & Ireland - Principality StadiumRetail and Counter Service Personnel
Aug. 2023 - Oct. 2023Cardiff, Wales, United Kingdom● Entrusted with maintaining operational efficiency and ensuring compliance with company standards by responding promptly to customer feedback and resolving issues in a courteous manner. ● Communicate operational updates and share customer feedback with the team to support continuous improvement, overseeing stock management by replenishing shelves and counters, tracking inventory levels, and minimising wastage. ● Acted as the primary point of contact for all operational inquiries, providing daily support to team members to ensure smooth workflows, supporting the retail supervisor by performing other administrative or operational tasks as requested. ● Assisted customers with menu choices, product selection, and inquiries to enhance their overall experience including, handling transactions accurately and efficiently, including cash and card payments, refunds, and exchanges.
Rooh TravelFreelance Writer
Apr. 2022 - May. 2022Cardiff, Wales, United Kingdom● Reviewed and updated information across company websites and materials to ensure accuracy and relevance. ● Edited and proof-read content to maintain high-quality standards and consistency in messaging. ● Created engaging and interactive social media content that effectively represented the brand’s voice and values
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