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Work Background
INRIXCustomer Onboarding and Training Manager
Aug. 2024
INRIXTechnical Account Manager
Mar. 2020 - Aug. 2024
The Weather Company, an IBM BusinessSenior Sales Engineer - Watson Media and Weather
Sep. 2015 - Nov. 2019Andover, MASupported North American sales team as subject matter expert (SME) for Max software. Managed technical accounts for two large US broadcast corporations. Supported all trade show and industry events for broadcast media team. Mentored other team members. Travel averaged 30%. • Increased customer knowledge base and satisfaction, delivering on-site and / or remote training assistance to broadcast cable and television meteorologists and production assistants.
• Supported automated live closed captioning product as subject matter expert (SME) for IBM’s Watson Captioning Live offering.
• Integrated a network of fixed and mobile radar systems into Max software for broadcast and digital display, working with NBC Universal.
• Boosted potential revenue by leading PoC delivery. Maintained close client communication during trial period.
• Increased net promoter score, capturing feedback and reporting requests to product management team as customer champion.
• Enhanced product, creating content and shared best practices (BPs) with training team and clients, increasing viewership.
• Showcased Max’s latest offerings on HP’s Z platform workstations as on-site technical lead for trade shows, conferences, and events. Ensured each event came at / under budget by focusing on necessities and cutting out “nice to haves.”
• Improved success of events by serving as technical lead on coordination calls prior to event.
WSI CorporationProduct Manager
Jul. 2009 - Sep. 2015Andover, MADrove creation of new features into WSI's turnkey solution and industry-leading Max software for weather and traffic. Utilized Agile methodologies to release 2 - 3 major software versions and 5 - 10 service packs per year. Travel averaged 25%. • Implemented continuous product improvements, focusing on product growth and overall customer satisfaction and retention.
• Educated sales, customer support, product marketing, and clients by developing and / or improving product positioning and literature. Provided product descriptions, release notes, and white papers.
• Achieved development deadlines, defining and prioritizing product requirements and backlog.
• Ensured positive customer experience, working closely with user experience (UX) and design.
• Championed deep Max ecosystem, including complex features such as augmented reality and capabilities through internal and external promotion and by participating with customers on product feedback sessions.
• Secured fast go to market campaign, defining release strategy and crafting release notes for each software release.
• Drove creation of new features, using market research, competitive analysis, feedback from sales and marketing teams, and customer feedback from trade shows, conferences, and industry events.
WSI CorporationSales Engineer
Feb. 2006 - Jun. 2009Andover, MASubject matter expert (SME) for all broadcast media products. Delivered technical support to sales team during customer presentations. Provided support and demonstrated integral features for company's flagship product at trade shows, conferences and industry events for broadcast media team. Created marketing content for product collateral. Ensured use of up-to-date software and data products for demonstration systems, working with systems engineering and product management. Travel averaged 50%.
WSI CorporationApplications Engineer / Weather Presentation Trainer
Feb. 2003 - Jan. 2006Andover, MAProvided on-site training and support to weather and traffic talent at broadcast media and cable outlets. Installed WSI hardware. Created and implemented weather graphics for high-end weather presentations. Travel averaged between 65 - 75%.
The Weather ChannelMeteorologist / Product Developer
Feb. 1997 - Jan. 2003Atlanta, GACreated relevant, impactful daily content for viewers. Maintained and supported existing graphics and animations in a 24x7 newsroom environment. Analyzed surface data, upper air data and model data to provide nationwide forecasts under critical deadlines.
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