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Work Background
S2TechMedicaid Services Access Specialist
Sep. 2024 - Mar. 2025Herriman, Utah, United StatesContracted ended with New York Department of Health.
As a Medicaid Services Access Specialist at S2Tech, I supported the Department of Health in ensuring compliance with the CMS Final Rule on "Ensuring Access to Medicaid Services." I collaborated with cross-functional teams to streamline Medicaid services access, improving efficiency and accuracy. I optimized Medicaid service delivery by implementing data-driven strategies to enhance patient outcomes.
• Collaborate with the New York Department of Health and KPMG to develop and track project schedules, ensuring alignment with CMS regulations and government program goals.
• Coordinate project activities, organize meetings, and document meeting minutes and action items for effective project governance.
• Develop and distribute communications, informing stakeholders of project milestones, deadlines, and risks.
• Support the creation of project deliverables, including status reports, and present key project updates to leadership.
• Assist in developing compliance frameworks and tracking project progress against established timelines, identifying areas for improvement, and ensuring corrective actions are implemented.
Key Achievements:
• Development of CMS Final Rule Requirement Matrix, RACI Matrix, Gap Analysis, and Implementation Roadmap to ensure timely compliance with CMS regulations.
• Coordinated cross-functional teams to ensure successful project delivery under strict CMS regulatory requirements.
National Council on AgingAssociate Director
Aug. 2023 - Mar. 2024Herriman, Utah, United States• Remote position closed. Provide strategic communications advice, manage online tools, and craft press releases. Develop and execute outreach strategies to enhance program visibility and stakeholder engagement. Manage federal grants, contribute budget input, and ensure resource allocation aligns with program goals. Coordinate risk management and track project implementation to meet objectives. Supervise ACL MIPPA grant administration and lead team members in efficient operations. Design legislative outreach strategies to promote NCOA priorities and assist with MIPPA Grant compliance. Oversee program progress using MIPPA Performance Reporting, ensuring data accuracy and compliance with Medicare, Medicaid, and insurance policies. Create and execute outreach strategies to build partnerships across all levels and develop comprehensive training for MIPPA staff. Act as spokesperson across media platforms and pioneer social media projects to reach underserved populations. **Key Accomplishments:**
- Led enrollment assistance programs, saving significantly for Medicare beneficiaries.
- Contributed to policy efforts that secured MIPPA funding in the Federal Budget CR March 2024.
- Produced or updated over 50 articles on NCOA.org, boosting visibility.
- Directed the ACL Approaching Retirement Guide pilot program, featured on www.performance.gov.
- Fostered strong partnerships with CMS, SSA, FTC, Medicaid, CFPB, and AARP.
Utah Division of Aging and Adult ServicesProgram Director
May. 2005 - Aug. 2023- Oversee federal CMS, ACL, and DOL budgets totaling $15 million, ensuring compliance with financial guidelines and efficient resource use.
- Lead teams of up to 200 staff, providing strategic leadership to enhance operational effectiveness and achieve program goals.
- Manage grant compliance, develop communication strategies, and coordinate outreach events to boost program visibility and impact.
- Support the ACL Authorizing Official with SHIP Grant compliance, including documentation and fund allocation.
- Monitor program progress using the SHIP National Performance Reporting system, ensuring timely and accurate data for performance evaluation.
- Ensure compliance with Medicare, Medicaid, and Federal/State Insurance policies, updating training and assistance based on legislative changes.
- Develop and implement outreach strategies to build partnerships with national, state, and local entities, expanding program reach.
- Design and deliver training programs for SHIP staff, including privacy training and management of the CMS SHIP Unique ID system.
- Act as spokesperson across media platforms and present at conferences to promote the organization’s mission and raise awareness.
- Lead social media projects to disseminate aging information and expand outreach on platforms like Twitter, Instagram, and Facebook. **Key Accomplishments:**
- Achieved over $11.8 million in Medicare savings through enrollment assistance since 2017, with an average savings of $2,997 per beneficiary.
- Successfully transitioned the National SHIP Program from CMS to ACL, implementing new policies and representing 54 SHIP programs.
- Saved $683,086 in unnecessary costs and referred over $500,000 in fraud cases to federal agencies since 2009, enhancing program integrity.
Utah Insurance DepartmentMarket Conduct Examiner
Jul. 1999 - Aug. 2005Insurance compliance to State laws and regulations
Utah Insurance DepartmentMarket Conduct Examiner
Feb. 1999 - May. 2005Reviewed Insurance Producers (agents) and Agencies for Utah Insurance Rules compliance.
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