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Work Background
NetskopeSenior Solutions Engineer
May. 2019 - Nov. 2022New York
MobileIronPrincipal Sales Engineer
Jan. 2017 - May. 2019New York
MobileIronSales Engineer
Aug. 2013 - Dec. 2016New York, NY
GLOBO PlcPre-Sales Engineer
Oct. 2012 - Jul. 2013New York, NY
Research In MotionBlackBerry Enterprise Architect
Jan. 2011 - Jun. 2012New York, NYConsultant in the BlackBerry Professional Services group, under the Enterprise/Technical Sales team. Provided advisory services to a broad variety of customers across the United States and Canada. Developed best practices and project templates for customer engagements. Services included infrastructure site assessments/health checks, migration/upgrade planning, security reviews, application management and rapid installs. Maintained and supported the PS server lab which consisted of over 20 VMs on Exchange, Domino and Groupwise platforms; this lab was used by PS and Technical Account Management staff. Guided customers through installations of BlackBerry Device Service and Universal Device Service. Worked closely with Customer Support Operations and Security Advisory Services to ensure that customers received optimal value during engagements. Received positive feedback from customers and have been called back for repeat engagements. Collaborated with other vendors to find resolution for complex infrastructure issues on a number of projects. Presented roadmap sessions to customers with sales staff. Used empirical analysis and proprietary health check tools to deliver precise assessments of BES server infrastructures during customer visits. Certified as BCP BlackBerry Certified Professional) - Systems Administrator and Solutions Designer for MS Exchange on BES 5.0.3 platform.
JP Morgan ChaseTechnology Operations Manager
Mar. 2009 - Nov. 2010Mobility Operations Manager for Americas region. Directly responsible for the server infrastructure that hosts 20,000 BlackBerry users in the Americas as well as 8,500 users in Europe and Asia. Focus was on stability and optimization of the BES (BlackBerry Enterprise Server) plant through capacity planning, server resource allocation, monitoring, and best practices. Oversaw and executed enterprise changes globally that included BES version upgrades, mobile application white listing, IT Policy updates, and BES SQL database modifications. Introduced consistency across BES server versions and configurations while the infrastructure was still mainly on BES for Lotus Notes and continued this practice as we made the move to BES for Exchange. Moved the Americas BES SQL database to dedicated BES SQL instances in the strategic Primary and DR data centers and implemented fault tolerance through database mirroring and scheduled backups. Transitioned BES server support from a regional to a global model through consolidation of regional support queues and moving server/escalation support from out-of-hours to a global 24/5 continuous operations (follow-the-sun) model using warm-handoff between regional staff, with the intention of extending this to 24/7 to improve quality of life for operations staff. Additional activities included optimization of the monitoring/user administration platform and piloting the automated BES disaster recovery solution. Worked closely with field operations and support management, database management, and wireless messaging engineering teams. Global lead for the BES server security audit. Prepared for the transition from BES 4.1.6 to BES 5.0.x. Led Americas Operations team through solid communications with management of other teams as well as my directs and instilling a sense of urgency and focus on service quality.
Merrill LynchAVP, Architecture & Engineering
Mar. 2007 - Sep. 2008Lead engineer for BES (BlackBerry Enterprise Server) infrastructure design and server engineering on Microsoft Exchange 2003 messaging platform. Activities included engineering of BES system upgrades, documentation of infrastructure (BES & SQL back end), capacity planning, collaboration with Exchange messaging engineering and operations groups on lights-on projects as well as innovative initiatives. Worked closely with Information Security and Privacy group to align IT policies and device data storage features with corporate standards. Piloted new initiatives using development BES environment, including service packs, IT policies, MDS configurations, CDO versions, and application software configurations Engineered new A&E development lab on VMWare ESX server images, including BES 4.1.3 and BES 4.07, and multiple other technologies on over 50 guest VMs Led the BETA study on the Apple iPhone 2.0 with Microsoft Exchange ActiveSync
Deutsche Bank A.G./GetronicsSystems Architect
Aug. 2003 - Jan. 2007
VaultusSystems Engineer
Jan. 2000 - Dec. 2003
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