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Work Background
CognizantSoftware Test Engineer and Functional Support Analyst
Sep. 2019Mississauga, Ontario, Canada• Test Design and Execution: o Drafted and peer reviewed the test scripts
o Mobile application testing on Android and iOS
o Defect retesting and regression testing to validate the resolved defects on every build.
o Deploy testing builds on the QA server and resolve issues by coordinating with various teams
• Coordinate with client and development teams for effective issue resolution
• Provided support for resolving L3 tickets • Involved in Requirement analysis, testing and defect management.
• Performance Testing:
o Analyze data patterns in Production Environment to test the application.
o Set up data to mimic production users and the data patterns identified from production environment.
o • Functional Support:
o Take ownership to solve critical issues by liaising with technical, business, and third-party teams. o Provided functional solutions for site/Sponsor users to work with and provide updates to all stakeholders using emails and updates in ServiceNow.
o Conduct WebEx/Teams meetings with end users to solve critical issues. o Host Weekly meetings with Client and prepare a weekly status report for all tickets received/resolved and the status of the tickets.
CognizantSoftware Test Engineer
Jun. 2016 - Sep. 2019United States• Test Design and Execution: o Drafted and peer reviewed the test scripts o Mobile application testing on Android and iOS o Defect retesting and regression testing to validate the resolved defects on every build. o Deploy testing builds on the QA server and resolve issues by coordinating with various teams
• Coordinate with client and development teams for effective issue resolution
• Provided support for resolving L3 tickets • Involved in Requirement analysis, testing and defect management.
CognizantAssociate - Computer Systems Validation and Change Coordinator
Jun. 2016 - Sep. 2017Canonsburg, PA• Change Management: o Assist Change Planning, Review, Approval and Closure as a Change Coordinator
o Providing guidance on Change request creation and processes in ServiceNow tool by conducting sessions
o Track all the Changes from creation through closure
o Monitor and track all releases to quality and production
• Conduct sessions to educate cross-functional resources on GDP standards and processes for the entire SDLC.
• Validating all project artefacts like test scripts, results, requirement traceability matrix to comply with GDP guidelines (as per 21 CFR Part 11 of FDA). • Preparing Validation Plan and Report
• Involved in Requirement analysis, testing and defect management in HP ALM (IT Quality Services role). • Single handedly managed an entire release from onsite by coordinating with client, functional, technical and QA teams.
University of FloridaPart-time OPS Grader
Aug. 2015 - Dec. 2015Gainesville, Florida AreaGrading Assignments and Exam Papers of Graduate Students and the Undergraduate Students for "Future of Microelectronics Circuits" course.
Also involved in mentoring students and Proctoring Examinations.
Cognizant Technology SolutionsAssociate - Software Test Analyst
Jul. 2010 - Jul. 2014Chennai Area, India- Led a team of 3 members and performed other team management tasks like Project Estimation, Task allocation and Mentoring.
- Delivered 7 projects successfully with zero open issues. Have good experience working in Agile Methodology.
- Performed system testing, regression testing, functional testing, log, manage and retest defects in bug tracking system (Excel & SharePoint lists). Sent out daily and weekly reports on the status of the project to all stakeholders.
- Worked on Data Warehousing reports validation, Mobile (on Android & iOS) and Desktop Application testing projects.
- Worked on automating parts of manual testing using Selenium IDE tool & HP QTP. - Drafted and peer reviewed test artifacts like test plan, scenarios, scripts and report. - Strong verbal and written communication skills - coordinated with development and maintenance support teams through triage calls for smooth project delivery. Flexible, proactive, self-motivated and quick learner who believes in team work.
- Was awarded “Associate of the Month” awards thrice – in Nov 2010, April 2011 and June 2013.
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