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Network Power<100 people
Roles
💸100%
Marketing
👍100%
Sales & BizDev
🧨100%
Consulting
Geos
🇺🇸50%
United States
Work Background
1-800-TextilesFranchise Development
Jul. 2024
Hancock Claims ConsultantsDirector of Operations
Jun. 2023 - Jan. 2024
GenpactQuality Assurance & Training Manager
Oct. 2016 - Jun. 2023Atlanta, GA
GenpactOperations Manager
Oct. 2016 - Jun. 2023Atlanta, Georgia, United States
Assurant Specialty PropertyUnit Manager Quality Assurance
Mar. 2013 - Dec. 2015Managed client portfolios, team of twenty+ associates, lead onboarding of new clients
Managed all QA audits, functions and staff.
Maintained perfect scores for service levels across all clients and increased productivity by 15%
Direct interface with clients, vendors and upper management. Continually received accolades from clients and team.
Conducted all training, manual writing, hiring and firing for division.
Assurant Specialty PropertyInspections Analyst
Feb. 2011 - Mar. 2013Managed multiple client portfolios in processing center conducting life cycle analytics
Maintained perfect audit and KPI scores across all fields and clients and received client accolades
Conducted all audits and training, was considered the subject matter expert of team
Helped to implemented process reviews and changes which increased production
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