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Work Background
QNB GroupTechnical Project Manager (Consultant) - Digital Wallet Solution
Nov. 2023Doha, QatarIn my current role as a Project Manager at Qatar National Bank (QNB), I oversee Digital Wallet implementations and manage related operations. This involves strategic planning, execution, and coordination to ensure successful project delivery. Responsibilities:
Project Planning and Execution: Develop project plans outlining key milestones, deliverables, timelines, and resources. Ensure project phases are completed on time, within scope, and on budget. Stakeholder Management: Liaise between internal teams, external vendors, and stakeholders for clear communication and alignment. Conduct regular status meetings and provide updates on project progress, risks, and issues. Risk Management: Identify potential risks and develop mitigation strategies. Monitor and manage risks throughout the project lifecycle. Quality Assurance: Maintain quality standards for project deliverables, ensuring they meet bank requirements and industry best practices. Conduct regular reviews to ensure project outputs are of the highest quality. Operational Oversight: Oversee daily operations of digital wallet services for seamless functionality and user experience. Collaborate with IT and support teams to address technical issues or challenges. Continuous Improvement: Stay updated on industry trends and emerging technologies to improve digital wallet offerings. Implement process improvements to enhance efficiency, reduce costs, and increase customer satisfaction. Training and Development: Provide training and support to team members for successful project delivery. Foster a culture of continuous learning and professional development within the team. My comprehensive approach ensures flawless execution of digital wallet projects, delivering exceptional value to customers and stakeholders.
HBL - Habib Bank LimitedSenior Project Manager (AVP)
Oct. 2023 - Oct. 2023Karāchi, Sindh, Pakistan
TPS WorldwideProject / Program Manager
Oct. 2020 - Oct. 2023Karāchi, Sindh, Pakistan• Simultaneously managed up to 12 projects with revenue ranging from $50k - $450k, with 8-to-18-month timelines. Responsible for delivering the agreed work, to the agreed time, scope, cost, and quality. Manage risks and ensure client and internal business objectives are met.
• Accountable to internal and client stakeholders for project delivery via the traditional waterfall method. Update project progress reporting via project plans, checkpoint reporting, financial budgetary forecasts, risk identification and mitigation, scope, and change management.
• Created impactful communications for project stakeholders including project progress summary dashboards for the executive team. Conducted project steering committee meetings to address project performance (financial and delivery)
• Built effective relationships with project sponsors (bank’s c-level representatives) and key stakeholders to understand project and program outcomes.
• Motivated and supported the project team to remain resilient after setbacks and coached the team to recover performance.
• Liaised with the sales team to review the proposal and adjusted where necessary to ensure smooth project execution.
• Recognized as project manager of the quarter Q4 2022.
• Conducted the project requirement gathering workshop to define the project definition and create the Project Charter. • Document and share lessons learned with the team, management, and stakeholders. Create action items to remediate future risks.
Pronet Pvt. Ltd.Project Manager
Mar. 2019 - Oct. 2020Karachi• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives and seeking new customers
• Ensure the correct products and services are positioned to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Bridging between sales and potential customers for opportunities and leads
• Bridging between post-sales team and customer to resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Articulate and credibly discuss industry issues, trends, and business solutions with customers/prospects
• Work with teams to help execute strategies, provide business solutions, and assist other sales representatives towards the cross line of business revenue goals
• Analyse and document potential customer’s requirements and position Oracle application & Data Card Solutions to address such needs
• Deep understanding of Competitive product knowledge
• Show the ability to work independently and with a team
• Develop relationships with Partners, Account Managers, and with internal support staff
• Display good communication, negotiation, and influencing skills, both written and verbal as well as training skills
• Confidently communicate at multiple organization levels – including C-Level
• Show strength in influencing people and aligning remote teams to achieve agreed goals and objectives
• Formulate, organize and monitor inter-connected projects
• Decide on suitable strategies and objectives
• Coordinate cross-project activities
• Lead and evaluate project managers and other staff
• Develop and control deadlines, budgets, and activities
• Apply change, risk, and resource management
• Assume responsibility for the program’s people and vendors
• Assess program performance and aim to maximize ROI
• Resolve projects’ higher-scope issues
• Prepare reports for program directors
TPS - Cards & Payments ExpertAssistant Manager Customer Relations
Jun. 2014 - Mar. 2019TPS Tower, A-43, Block 7/8, K.C.H.S, Karachi-75350. Karachi Pakistan• Account management of clients over 28 countries. Conduct Service Delivery Meetings with customers covering performance, service improvements, quality and processes. Implement and facilitate Service Delivery & tracking system workshops. • Managed the needs/requirements of high revenue cooperate accounts through extensive follow-up procedures. • Supervising communication channels and working relationships which resulted in the significant performance improvement. • Keep track of every query or request raised by the client. Evaluate said requirement with the help of technical teams and share proposals with them. Also liaising and coordinating with teams for successful delivery and closure based on client’s feedback. • Identify opportunities for continuous improvement through analysis of performance measurement data, current market trends and benchmarks. Effectively monitor, control and support service delivery; ensure systems, methodologies and procedures. Also share MIS Reports with clients and senior management. • Keep record and part of sales/proposals delivered to client and generate reports to check trends for betterment. Brought in revenue for the company, provided business solutions to potential customers and consistently achieved sales targets. • Define and evaluate Key Performance Indicators (KPI), KRA review & appraisals, SLA’s and implement innovative solutions that meet business requirements.
TPS Pakistan Pvt LtdSenior Support Co Ordinator (Team Lead)
Jun. 2012 - Jun. 2014TPS Tower, A-43, Block 7/8, K.C.H.S, Karachi-75350. Karachi PakistanTPS is a leading technology provider of EFT switch and payment processing related solutions and services * Support Coordinator (June 2010- June 2012) Senior Support Coordinator, Professional Services - Job Responsibilities Include: • Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
• Identified and made recommendation for process improvements • Excellent contribution on the highest standard of services to all clients, inspiring commitment to best practice amongst colleagues and ensuring personal understanding and compliance to company policy and ISO compliance.
• Supervising communication channels and working relationships which resulted in the significant performance improvement. • Providing advisory to Support Engineers for issues related coordination with clients.
• Assisted in the development of new policies and procedures..
• Assisted in planning and brain storming meetings, proving myself to be a valuable asset, able to generate innovative. • Good skills in communication and customer service. Experienced maximizing productivity by working effectively with both internal and external customers
TPS WorldwideSupport Cooridnator
May. 2010 - Jun. 2012TPS Towers A/43 Block 7/8 K.C.H.STechnical Support Coordinator
Pakistan International AirlinesOutbound Co Ordinator ( Queues Department )
Jun. 2009 - May. 2010Karachi• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
• Identified and made recommendation for process improvements • Excellent contribution on the highest standard of services to all clients, inspiring commitment to best practice amongst colleagues and ensuring personal understanding and compliance to company policy and ISO compliance.
• Supervising communication channels and working relationships which resulted in the significant performance improvement. • Providing advisory to Support Engineers for issues related coordination with clients.
• Assisted in the development of new policies and procedures..
• Assisted in planning and brain storming meetings, proving myself to be a valuable asset, able to generate innovative. • Good skills in communication and customer service. Experienced maximizing productivity by working effectively with both internal and external customers
Pakistan International AirlinesOutbound Services Respresentative
Aug. 2008 - Jun. 2009KarachiOutbound services agent
Pakistan International AirlinesCustomer Service Representative
May. 2007 - Aug. 2008KarachiOnline reservations agent
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