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Work Background
Systems & Methods, Inc. (SMI)Documentation Manager
Feb. 2016Managing a team of technical writers responsible for policies and procedures involved in SDU payment processing. Handling multiple tasks and prioritizing accordingly while meeting stringent schedules.
TMF Health Quality InstituteTechnical Writer
Sep. 2015 - Nov. 2015Jacksonville, FloridaWorking in a cross team environment with SME team documenting the functional aspects of the QSL and Imaging systems as well as the SDLC and various processes for administrators of the systems.
APR EnergyTechnical Documentation Specialist for Rydnbok
Apr. 2014 - Jun. 2015Jacksonville, FloridaTraining development for ERP transition including:
• Worked with SME team developing business process manuals for new processes and existing process changes.
• Instructional systems design function for training end users on processes within the system (PowerPoint presentation, LMS courses).
• Established archive and maintained control of project and site documentation. This included developing SharePoint site for documentation control.
Plant manager training development for portable power plants to 100MW. Created interim document control system. Drove in-house training project completion. Assisted in developing and implementing company Records Retention Program. Developed LMS courses on RO water treatment and centrifugal fuel cleaning.
PIC Group, Inc.Technical Writer
Jul. 2013 - Feb. 2014Atlanta, GeorgiaPrepared technical documentation including Installation and Commissioning procedures, as well as Operation and Maintenance procedures for Gas Turbine and Reciprocating Diesel Generator sets.
Ferrostaal AGTechnical Writer / Editor
Jun. 2011 - Jun. 2012Trinidad and TobagoCompiled vendor documentation with information from engineers in Germany and on site to produce commissioning procedures for a 6-On-2 combined cycle power plant in Southern Trinidad. Assisted Document Control Manager in maintaining central filing of all project documentation with SharePoint. Utilized KKS number system for organizing documents and drawings.
Liberty National Life Insurance CompanySales Agent
Apr. 2010 - Jul. 2011Montgomery, AlabamaResponsible for marketing and sales in Alabama. Supervising team sales efforts for municipalities including fire departments, police departments and other local, county and state offices.
Enbridge Gas DistributionTechnical Writer
Feb. 2010 - Apr. 2010Toronto, Ontario, CanadaWrote SAP train-the-trainer documentation. Maintained documentation in SharePoint.
Datamatics Consultants Inc.Technical Writer for Powermatics
Nov. 2009 - Feb. 2010Holcomb, KSPerformed document control functions, corrections and taxonomy operations on the O&M library for Sunflower plants. This was a project to modernize their hybrid computer/paper library and enhance their ability to search and archive the data.
Assisted the project manager and the site document control department.
Maintained documentation on FTP and SharePoint.
PSEGTechnical Writer for Tri-Tech Energy Services
Feb. 2008 - Apr. 2009Linden, NJPrepared plant-specific training presentations and lesson plans for the Bergen 2, Bethlehem and Linden combined cycle power plants. This included controls, operations training, exams and instructor lesson plans.
Xcel EnergyTechnical Writer for Tri-Tech Energy Services
Nov. 2007 - May. 2008Atlanta, GACompiled and assembled hardcopy O&M Manuals and an automated O&M CD set for the Highbridge combined cycle plant in St. Paul, MN as part of an EPC project under LG/CH2M Hill. Assisted in arranging vendor training and scheduling with Xcel site personnel. Maintained documentation within SharePoint site. Developed and maintained additional SharePoint pages for project specific documentation.
US NavyAviation Electronics Technician
Oct. 2001 - Oct. 2006Norfolk, VirginiaAT common core and “O” level maintenance training
F-14 A/B/D avionics systems
Held a Secret security clearance and advanced training in the handling and storage of classified material.
• Fighter Squadron (VF) 101 - Provided scheduled and unscheduled maintenance, including troubleshooting, on F-14 A/B/D Radar, Navigation, Communications, and Weapons Control Systems. Served as training coordinator and assisted in course development. Tasked with storing and managing training content, maintaining personnel training records, qualification renewals, and course scheduling electronically through the command database.
• Fleet Composite Squadron (VC) 6 - Provided scheduled and unscheduled maintenance, including troubleshooting, on the BQM-74E Drone aircraft and its support equipment. Developed and maintained maintenance report tracking system used for all maintenance purposes command-wide.
• Safety and HAZMAT Coordinator.
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