Nataliia Erdogan

Head of Customer Support @Skycop.com

Customer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCustomer Success ManagerCustomer ServiceCall Center SupervisorCall Center

I have my M.A. in Tourism and Travel Services Management and my customer relations expertise to build and maintain strategic relationships with airlines, travel agencies, and other stakeholders in the travel industry. I have over 10 years of work experience in the customer relations field, including 6 years as a Customer Relations Manager at Ukraine International Airlines, where I handled customer complaints, inquiries, and feedback, and ensured customer satisfaction and loyalty and complients with different countries aviation laws and company standarts. I have developed skills in communication, negotiation, problem-solving, and project management, and I am passionate about improving customer experience and satisfaction. My core competencies include: customer service, partnership development, conflict resolution, and team collaboration. My goal is to turn negative and unhappy customer to loyal happy customer at the end while providing custom made solution for each situation