Nataliia Erdogan

Head of Customer Support @Skycop.com

Customer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCustomer Success ManagerCustomer ServiceCall Center SupervisorCall Center

I have my M.A. in Tourism and Travel Services Management and my customer relations expertise to build and maintain strategic relationships with airlines, travel agencies, and other stakeholders in the travel industry. I have over 10 years of work experience in the customer relations field, including 6 years as a Customer Relations Manager at Ukraine International Airlines, where I handled customer complaints, inquiries, and feedback, and ensured customer satisfaction and loyalty and complients with different countries aviation laws and company standarts. I have developed skills in communication, negotiation, problem-solving, and project management, and I am passionate about improving customer experience and satisfaction. My core competencies include: customer service, partnership development, conflict resolution, and team collaboration. My goal is to turn negative and unhappy customer to loyal happy customer at the end while providing custom made solution for each situation

People also viewed

Angeles Bertolini

Sr Project Manager @Bambú Sustentable

🔥 Startup Founder💸 Marketing💼 C-level Executive+3 tags

Flo Mitchell-Brown

Complaint Resolution SpecialistCustomer Retention SpecialistCustomer Care Specialist+16 tags

CMO - Chief Marketing Officer

MarketingC-level ExecutiveConsulting+15 tags

Kimberley Dailey-Torres

Chief of Production @Quality Banc

Engagement ManagerBusiness AnalystHead of Growth+7 tags

Director of Operations @FreshKO Produce

🔥 Startup Founder✔️ IT💼 C-level Executive+21 tags

Technical Program Manager @Private

Project ManagerIT✔️ IT+4 tags

Luz Carime Alvarado

LATAM Supply Planning Lead @Edgewell Personal Care

Sebastian Calderon Gomez

Support coach @Ttec

MarketingITSales & BizDev+27 tags

Director of operations services @SDG

Startup FounderBusiness OwnerGraduate Student+6 tags

Project manager @Free-lance

ITFranceProject Manager

Feedback from Nataliia’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Head of Customer Support

Skycop.comHead of Customer Support

Sep. 2024 - Mar. 2025Vilniaus, Lithuania

Senior Partnerships Manager

Skycop.comSenior Partnerships Manager

Jan. 2023 - Nov. 2024Vilnius, Vilniaus, Lithuania

Customer Relations Manager

infocus.companyCustomer Relations Manager

Sep. 2022 - Mar. 2024Kyiv City, Ukraine

Customer Relations Manager

Ukraine International AirlinesCustomer Relations Manager

Jan. 2019 - Jan. 2024Kyiv, Kyiv City, Ukraine

Requests

Touchpoint image

2

Looking for a Job

Seeking Customer Relations Manager Role

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Nataliia on Intch

Customer Service

650037 people

19

Key Account manager

18

Professional Dancer and instructor with other side skills

22

Virtual Assistant

Customer ServiceCustomer Retention Specialist

77501 people

19

Key Account manager

17

International Business Developer @ MB Vahlstroem

18

AE