I have my M.A. in Tourism and Travel Services Management and my customer relations expertise to build and maintain strategic relationships with airlines, travel agencies, and other stakeholders in the travel industry.
I have over 10 years of work experience in the customer relations field, including 6 years as a Customer Relations Manager at Ukraine International Airlines, where I handled customer complaints, inquiries, and feedback, and ensured customer satisfaction and loyalty and complients with different countries aviation laws and company standarts. I have developed skills in communication, negotiation, problem-solving, and project management, and I am passionate about improving customer experience and satisfaction. My core competencies include: customer service, partnership development, conflict resolution, and team collaboration.
My goal is to turn negative and unhappy customer to loyal happy customer at the end while providing custom made solution for each situationMore...
Marija Yurouskaya is a highly skilled professional who currently holds the position of Administration Coordinator, Customer Support, and Junior Product. Her experience spans several years in customer service, administration, and product development. Marija's strength lies in her ability to manage multiple tasks, coordinate administrative functions, and provide exceptional customer support. She is adept at product development and has a keen eye for detail, which helps her contribute significantly to product design and improvement. Marija is known for her excellent communication skills and team-oriented approach. Her experience and dedication make her a vital asset in any customer-centric and product-oriented organization.More...