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Work Background
M Group TelecomSHEQ & Training Coordinator
Oct. 2023West Byfleet, England, United KingdomCoordinated training for 200+ employees, increasing training compliance by 20% through improved tracking and onboarding of 1000+ subcontractor operatives. Developed and maintained a company-wide training matrix aligned to role requirements. Regularly use the TOA app and SafetyCulture to support inspections, audits, and compliance tracking. Analyse SHEQ data using Power BI and Microsoft Excel to produce monthly reports for internal stakeholders. Led monthly supplier compliance meetings and supported rollout of quality audit forms via TOA app. Managed SHEQ records, hazard reporting, toolbox talks, safety alerts, and bulletins. Facilitated DSE assessments, enhancing workplace safety and ergonomics.
M Group TelecomTraining Coordinator
Jul. 2022 - Oct. 2023West Byfleet, England, United Kingdom
Elmbridge Xcel Leisure ComplexSports Administrator
Oct. 2021 - Dec. 2022Walton-on-Thames, England, United Kingdom
Walton Dental Practice(Temporary Contract) Dental Receptionist
Aug. 2021 - Oct. 2021Walton-on-Thames, England, United Kingdom
Exalted Certification LimitedAdministrative Assistant
Aug. 2020 - Aug. 2021Woking, England, United KingdomSupported senior management, including Directors, in daily operations and strategic initiatives. Contributed to the successful achievement of UKAS accreditation for auditing management standards, including ISO 9001 (Quality), ISO 14001 (Environment), and ISO 45001 (Health & Safety). Conducted detailed desktop reviews of new auditor applications and CVs to ensure alignment with company standards. Assisted with the seamless onboarding process of new employees, ensuring efficient integration into the team. Acted as meeting secretary, accurately recording and distributing detailed minutes to all attendees in a timely manner.
Graham Care Group(Temporary Contract) Support Centre Assistant
Jun. 2020 - Aug. 2020Addlestone, England, United Kingdom
BywaterTraining Coordinator
Jan. 2017 - Mar. 2020Esher, Surrey, United KingdomResponded promptly and professionally to client, partner, and internal sales team inquiries via telephone, email, and webchat, ensuring clear communication regarding training and consultancy services. Provided clients with comprehensive information on training schedules, available services, and offerings. Developed and optimized processes to ensure the smooth delivery and implementation of training programs. Resolved logistical challenges quickly and efficiently, minimizing any disruptions to operations. Maintained accurate data related to training coordination, including class schedules, attendance records, distribution of training materials, and post-training feedback. Delivered exceptional customer service, consistently meeting the demands of a fast-paced environment. Prepared and issued invoices for customer bookings, ensuring timely payments within agreed-upon terms.
Giggs Hill SurgeryAdministrative Assistant
Jan. 2016 - Jan. 2017Thames Ditton, Surrey, United Kingdom
White StuffVisual Merchandiser
Jan. 2015 - Jan. 2016Kingston upon Thames, United Kingdom
Waitrose & PartnersCustomer Service Representative
Jan. 2013 - Jan. 2015Hersham, Surrey, United Kingdom
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