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Work Background
Washington State Department of LicensingLicensing Services Representative
Mar. 2021 - Mar. 2023Lacey, Washington, United States
FRITO LAYMerchandiser
Jan. 2020 - Oct. 2022Olympia, Washington, United States• Check-in and out with manager on duty
• Merchandising cases from the back room to the sales floor, filling display units or shelves with products
• Rotating products and removing defective and out-of-date products
• Tidying up shelves and displays, knocking down boxes and disposing of any waste
• Assist in the assembling and disassembling of promotional materials such as signs, banners, and cardboard displays
WalmartE-Commerce
Jan. 2020 - Jan. 2021Tumwater, Washington, United States• Maintain inventory accuracy using inventory management system, completing audits, and correcting product counts
• Promote department services, respond to customer inquiries, resolve customer concerns
• Maintain area of responsibility by handling claims and returns
• Help new customers register for services
• Receive, sort, package merchandise as primary custodian for over 160 orders daily
• Implement company policies, procedures, and standards of ethics by completing work assignments using appropriate data and resources collaborating with managers, co-workers, business partners, and customers
Department of Health - Health Systems Quality AssuranceHealth Services Consultant II - Analyst
Mar. 2012 - Jun. 2018Tumwater, WAServe as a journey level health services consultant to support the Office of Customer Service section within a dedicated customer service office of over 190 people. Assist management in fostering standard practices, data reporting, quality assurance auditing, and monitoring. Review and prepare production activities by anticipating workload and staff competencies needed, ensuring process and resource issues are addressed. Conduct research, assessment, feasibility and effects on health related legislative decision packages, new health legislation, health policy and rule development changes staying current on health law, regulation and policy and procedures. Examine mandated business changes and determine impact on office operations and processes. Contribute to special projects and initiatives impacting the Office of Customer Service. Provide technical consultation and assistance to evaluate health care provider credentialing standards, business requirements, and process changes for successful automated online licensing/renewals. Contribute to development of business requirements to guide implementation of new Internet based technology projects, initiatives, and assignments by outlining critical functionality, defining business rules, user testing, and identifying process changes. Working independently, facilitate gathering of standards, health care provider user and regulatory system requirements by conducting on-going, in depth, and thorough user, business regression, and technical testing of application and system application functionality. Researching RCW’s & WAC’s, tracking, monitoring, creating charts and graphs to visually array data and providing assistance/coordination with review and implementation of legislation, hands-on support for office production teams and other projects as assigned. Primary trainer assigned to conduct the online licensing system and new employee orientation training.
Department of Health - Health Systems Quality AssuranceHealth Services Consultant II, Credentialing Supervisor
Mar. 2006 - Mar. 2012Tumwater, WAImplemented policies & procedures to issue credentials to qualified providers, and facilities. Reported to a WMS Band 2 & supervised a credentialing unit. Managed daily operations, assigned work, set expectations & provided evaluation feedback. Identified and recommended operating efficiency. Developed, analyzed, & implemented changes to the online licensing system, ensuring business needs & system functionality was met. Oversight of system testing, explaining and teaching staff about test scripts, and how to report testing results when complete. Tasks included:
• Implemented policies & procedures to ensure public health standards were met, determined eligibility and making credential issuance or denial decisions. Provided guidance, technical expertise, & quality review of work products. Supervised one Credentialing Unit team (11-18 team members). Tasks include:
• Identified training, mentoring, and coaching needs based on observed performance. • Created plans for staff training to build capacity and offer opportunities for professional growth and development.
• Determined recruitment criteria, interviewed applicants, and made final hiring recommendations to fill vacancies. Coordinated recruitment and appointment process with Human Resources staff. Communicated with customers to provide responsive, proactive service, including sharing status and expediting applications based upon independent judgment. Tasks include:
• Defined criteria in detecting & interpreting trends and patterns of irregularities in the credentialing process. Analyzed workload for compliance with agency timelines and process requirements. • Developed a plan for staff cross-training based on similar work functions, and current/future needs.
• Subject matter expert & lead trainer in testing licensing software, analyzing design specifications and making upgrades and changes to software for consistency.
• Participated in reviews with peers to ensure software requests and changes are consistent.
Washington State Department of HealthCredentialing Supervisor
Aug. 1989United States
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