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Work Background
RBCSenior Manager, Strategy & Performance Analytics
Jun. 2023
RBCManager, Transformation & Strategic Initiatives
May. 2022 - Aug. 2023
RBCBusiness Operations Manager, Business Office & Comms | Data Centre Infrastructure & Strategy
Mar. 2021 - Jun. 2022
RBCService & Business Management, Operational Excellence for Tech Infrastructure
Nov. 2018 - Mar. 2021
RBCBusiness Manager, I&TS Infrastructure
Sep. 2018 - Nov. 2020• Managing the business functions and key business reporting and performance management activities for the GTI team.
• Coordinates and prepares executive communication within GTI Team (e.g. town halls; team meetings; leadership off-sites etc.)
• Prepares presentations for VP to various audiences (e.g. senior management and executives, business and technology partners, and GTI employees)
• Collaborates with Finance to support the creation and management of the Group Operating Plan including: Annual budget and forecasts to transit managers
• Identify cost saving opportunities and optimization initiatives
• Develop business cases and PARs
• Support the teams in the development of pillar-specific metrics, reports and governance process.
• Track control functions such as audit items, security exemptions and proactively monitors and ensures Risk Management deadlines are met and issues are resolved.
• Perform necessary reporting to satisfy risk and compliance requirements
RBCBusiness Analyst
May. 2016 - Aug. 2016• Worked with the Global Hosting Services Team supporting the Windows Resiliency program which aims to assess and support improvements to business critical applications. Further supporting RBC in its goals to deliver a differentiated client experience with more speed, efficiency and agility
• Ungraded and patched physical and virtual servers to the latest version of Windows Operating system ensuring a safe & secure environment • Supported teammates with day to day activities and escalations
RBCTechnical Systems Analyst
May. 2015 - Aug. 2015• Created Server patching on powershell and migration documentation for the Windows Services Support Team
• Assigned daily work, trained and provided day to day support to summer students.
• Performed troubleshooting for failed server builds and escalated to appropriate parties for additional support
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