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Work Background
World Wide TechnologySr. SD-WAN Lead Engineer (Grainger Project Consultant )
Mar. 2024 - Aug. 2024Estados Unidos
ExpereoSolution Engineer
May. 2018 - Dec. 2023• Work closely with company sales team and with peers within Latin America and Americas supporting them in all technical matters regarding pre-sales, sales calls,meetings and post-sales activities; • Responsible for pre-sales activities including: Sales meetings, Proof-of-concepts, Technical trainings, product sizing, solution design, assisting on creating sales proposals (with sales persons) and answering RFPs / public bids; • Conduct technical meetings and sales calls with customer and partners to be the main technical resource on calls to answer and educate the customer on issues ranging from product features, specifications, solution design and functionality; • Provide pre-sales technical support to sales, in order to positively influence sales within the region covered (AMERICAS, Latin America and the Caribbean mostly); • Provide assistance to internal teams to answer and solve complex customer's technical issues on post-sales support cases; • Coordinate and run demo labs or proof-of-concepts(PoC) required by customers; • To perform technical design for the company's Broadband and Dedicated Internet Access [DIA] solutions for enterprise customers and recommend the best technical solution; • To build and perform technical design for Internet based WAN solutions for Expereo's partners and enterprise customers based on the industry leading technologies such as Cisco iWAN, Viptela SDWAN, SilverPeak SDWAN and VMware Velocloud SDWAN; • Design, plan and deploy BGP route optimization SDN based solution (Expereo XCA-Edge) in enterprise,ISP and NSP complex networks environments; • To participate in the feedback process to R&D, regarding potential improvements in company service and product line; • Create sales and technical documents and presentations that assist the Expereo sales ecosystem to perform better demonstrations and to show company’s solution strengths and advantages over competitors;
NoctionSales Engineer
May. 2016 - Apr. 2018São Paulo e Região, BrasilNoction is a privately funded technology company, established in 2011, with HQ in California - US and offices in Europe and Asia. Noction developed an efficient SDN based solution which enables their clients to enhance BGP performance. The Intelligent Routing Platform is a notable product in the market of BGP intelligence automation. • Provide pre-sale and post-sale technical expertise through presentations, demonstrations, implementations, consistent communication, and ongoing technical consultation; • Use technical knowledge of product offerings to support and build sales; • Provide training to customers on the product and present post-implementation results to close the sale; • Technical Account Management and Business Development for current and new accounts; • Work together with Sales, Marketing, and Product Managers as the technical bridge between Sales Representatives and their customers; • Attend and present at conferences, events and help the company in the marketing actions; • Elaborate and present reports showing potential customers the cost-efectiveness of purchasing company products or services; • Communicates customer feedback for future product developments; • Design, plan and deploy BGP route optimization for multi-vendor networks in customer environments; • Edge devices BGP protocol deployment and troubleshooting in complex networks; • Provide support in migrating customer internal network routing mechanisms; • Design, configure, operate, and troubleshoot the Intelligent Routing Platform Solution in customer IP networks environment; • Identify, analyze, troubleshoot, and diagnose network issues; • Core and edge devices configuration: Cisco, Juniper, Vyatta, Brocade and Mikrotik; • Deployment, configuration and maintenance of CentOS systems; • Investigate product components issues/bugs and escalate to the R&D along with all related details/log; • Provide technical support, document root-cause, and drive towards ticket closure;
Telmetrics Soluções em TI & TelecomIT and Telecommunication Engineering and Operations Technical Coordinator
May. 2012 - Feb. 2016São Paulo e Região, Brasil
Transit TelecomSenior Network Specialist
Nov. 2011 - Mar. 2012São Paulo e Região, BrasilMain Responsabilities: • Support the administration, operation, management and maintenance of telecommunication network (AO&M), performing the network management to the backbone, transport network, backhaul, long-haul and last mile circuits using network management software and SNMP technologies; • Identify network and network equipment issues in points of presence(PoP), last mile circuits and customers service terminal circuits and work actively on these problems and incidents and bring them back to normal working operation; • Validate and determine products, technologies, resources, telecommunication leased lines, TDM/IP equipment, types of interfaces, media converters necessary to enable the network projects, customer projects and telecommunication projects; • To specify technologies and project requirements; • Test and turn-up and to document telecommunication and network circuits of voice(PSTN), data and customers service terminal circuits; • Elaborate the networking planning and capacity planning of the management network (DCN), transport and access networks; • Work actively on activation of new point of presence (PoP) , migration of several types of circuits and services from one point of presence to another, re-routing regional aggregate traffic of network to one site to another; • Ensure that all infrastructure of point of presence work’s fine, such as uninterruptible power supply (UPS) system, system alarms, cabling e other systems; • To be familiar with network topology, point of presense (PoP) locations and how the traffic flow over network then execute configuration of the telecommunication circuits; • Install and operate Network Management Systems (NMS); • Provide pre-sale and post-sale technical support to internal departments ;
SIAE MICROELETTRONICAIP Network and NMS Solution Specialist
Feb. 2010 - Nov. 2011São Paulo e Região, BrasilMain responsabilities: • Perform technical design for Metro Ethernet-backhaul, new generation networks(NGN), Ethernet carrier, IP and other technologies solutions to be integrated w/ company's O&M solution; • Perform site survey, network planning and capacity planning for the transport (backbone), access network layer in order that the ones support and carry the IP traffic from management network on top of legacy TDM networks and IP/NGN properly; • To be familiar with several network and telecommunication pieces of equipment configurations and their features; • Install and operate Network Management Systems (NMS/LOM/LCT); • Provide pre-sale and post-sale technical support to company's NMS and RAN(MW Radio Access Network) solution portfolio; • Support the administration, operation, management and maintenance of network(AO&M) and work actively on installation, activation, configuration tasks of customer voice and data PoP infrastructure;
SascarIT and Telecommunication Infrastructure and Operation Coordinator
Apr. 2007 - Feb. 2010São Paulo Area, BrazilProvide data center, network and telecommunication infrastructure management installment and planning. Provide employee/customers IT technical support;
To be familiar with tracking critical mission enviroments;
IT / telecommunication professional team head coordinator;
Provide the following items management, installment, planning,
corrective and preventive maintenance:
Structured cabling in compliance with national and international standards
ISO, IEC, ABNT, ANSI, EIA/TIA;
Wirelless pieces of equipment, network appliances and other pieces of
equipment that work as switching, bridging e routing and use resources such as vlan, trunking, QOS, spanning tree, AAA (authentication, authorization e accounting) and advanced routing police;
Network services such as DNS, DHCP, PROXY SQUID, SSH, FTP, TELNET, FIREWALL, FILE SERVER on WINDOWS AND LINUX OPERATIONAL SYSTEMS;
Audio and video communication systems(audio and video conference) , PABX, VOIP appliances function as Media Gateway(MGW) and Session Border Controller(SBC), Voip/PSTN FXO/FXS gateways;
Provide IT / telecommunication suppliers, outsorcing IT services, outsourcing service contracts, warranty of products and services management;
Manage E1/T1/GSM voice circuits (PSTN/Mobile) and internet and data leased lines hired from the telecommunication service providers;
Maintain necessary infrastructure conditions for the company normal operation and branch offices working, minimizing infrastructure and network outages incidents;
G&PLevel 2 Installment and Tech Support Analyst
Sep. 2006 - Mar. 2007São Paulo Area, Brazilrovide technical support and procedures execution such as diagnosis and technical problem solution related to the planning and preventive/corrective hardware/networks/software maintenance;
TNL Contax S.A.Services and Tech Support Representative
Jun. 2006 - Sep. 2006São Paulo Area, BrazilProvide technical support and procedures execution such as diagnosis and technical problem solution related to the planning and preventive/corrective hardware/networks/software maintenance;
Brazilian ArmyIT Technician
Feb. 2005 - Jan. 2006São Paulo Area, BrazilProvide corrective and preventive hardware/software maintenance;
Web app usage, web site programming maintenance;

Computer Course IntructorComputer Course Instructor
Mar. 2003 - Jan. 2005São Paulo e Região, BrasilTeach computing classes, operational systems, hardware, network and
VIP general courses;
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