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Work Background
USI Insurance ServicesBenefits Specialist
Dec. 2023 - Oct. 2024Seattle, Washington, United States- Primary resource and advocate for clients and their employees with benefit or claim questions
- Investigates and works with carrier contacts to resolve claim issues
- Assists clients and employees with administrative questions regarding enrollment, eligibility, and special contract provisions
- Drafts appeal letters and performs claim audits as needed
MAG NowVehicle Inspector
Mar. 2021 - Dec. 2021Seattle, Washington, United States- Responsible for assessing the condition of wholesale vehicles offered by car dealerships for wholesale online auction
- Photographing vehicles for the online auction website
- Inspecting vehicles for damage to the vehicle body, interior, electronics, and mechanical functioning
TravelersOutside Claims Representative
May. 2019 - Mar. 2021Walnut, California, United States- Responsible for investigation, inspection, estimation, and negotiation of first party property claims, including explaining claims process to the insured through lifecycle of the claim
- Completed virtual and on-site damage estimates for personal and commercial claims, including determining need for additional or required tests and inspections
- Inspected properties to confirm cause of loss and extent of damage. Documented findings in claim files, ensuring full compliance with standards and state regulations. Wrote repair estimates using Xactimate software to determine scope of damages and cost of repair
- Reviewed policies in order to determine claim coverage. Explained claim coverage decision and settlement to insured, and issued settlement payments as necessary
GEICOAuto Damage Adjuster II
Aug. 2015 - May. 2019San Francisco, CA- Inspect and assess vehicle damage for initial estimate and any supplemental damages, ranging from minor collisions or vandalism, to more considerable damage caused by major accidents or theft
- Negotiate equitable settlements with involved parties, and issue payment for all aspects of a claim, including repair costs, total loss settlements, rental reimbursements, and property damages
- Explain the estimate for repairs to vehicle owners, keeping them updated on the repair status of their vehicle, and advising them of how to navigate the repair process
WorldPantry.com, IncSenior Customer Service and Operations Agent
Oct. 2014 - Aug. 2015San Francisco, CA- Managed the Problem Tracking Forms log, including data entry and analysis to spot and resolve problems with expediency
- Processed an average of 15 customer returns per day, and responsible for updating End of Day report for returns
- Responded to questions about orders, and assisted customers with website navigation by telephone and email. Replied to an average of 75 emails, and 60 inbound telephone calls per day
Private Eyes, Inc.Verifier for Pre-Employment Background Screening
Aug. 2014 - Oct. 2014Walnut Creek, CA- Researched information for listed educational institutions, employers, and professional licensing boards in order to verify the information provided by the job applicant during the hiring client’s application process. Verifications were acquired either by direct contact with the institution, employer, or licensing board, or through automated systems when available
- Contacted professional references to obtain answers to the hiring client’s standard set of questions
PCI Consultants, Inc.Data Entry Assistant (Temporary Position)
May. 2014 - Jun. 2014Agoura Hills, CA- Entered alphanumeric data from political petitions into the custom designed system
Touch CommerceSprint eCommerce Sales Agent II
Sep. 2013 - Nov. 2013Agoura Hills, CA- Guided new and existing Sprint customers through placing their order on Sprint.com
- Answered all customer questions promptly and accurately to ensure satisfaction
- Recommended Sprint plans and devices based on customer’s stated needs
ooShirts Inc.Claims Department Supervisor
Jan. 2013 - Apr. 2013Berkeley, CA- Investigated customer claims and worked with customers to find a resolution
- Responsible for responding to chargeback claims and claims filed with the Better Business Bureau
- Communicated with in-house and contracted print facilities about problematic orders
ooShirts Inc.Customer Service/Claims Representative
Jul. 2012 - Dec. 2012Berkeley, CA- Assisted customers in designing custom t-shirts by phone, email, and chat client
- Determined and mediated unexpected issues with customer orders
- Aided customers in troubleshooting computer issues while placing orders
Peet’s Coffee and TeaRetail Sales Associate
Nov. 2011 - Dec. 2012San Francisco, CA and Tarzana, CA- Expedited and prepared over 150 drinks and coffee bean orders per shift
- Utilized ALOHA Point of Sale, register and cash handling skills
- Prioritized order tasks to promote speed of service
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