BAYADA Home Health CareDivision Director
Aug. 2018 - Jun. 2019MissouriProvide oversight and support to assigned service offices, including responsibility for direct supervision of Directors, Director Interns or Service Directors, as assigned by President or Chief Operating Officer. Ensure that offices’ actions and communications demonstrate that “The Client Comes First”. Proactively manage client and customer concerns. Oversee and participate in the recruitment, selection and development of high potential employees in division for all Recruiter, Client Services Manager, Clinical Manager, Director Intern, Director and Area Director employees. Educate, mentor and coach Director Interns, Directors, Area Directors and Division Directors. Deliver honest and timely feedback. Ensure appropriate clinical and management coverage for each office. Direct and support offices to achieve customer service, quality growth, and profitability goals. Oversee the development of quarterly recruiting, marketing and budgeting plans. 8. Hold Directors accountable for meeting established goals. Assure that all lines of service and markets are served appropriately. Understand competition and market (both referral sources and employment sources). Assume responsibility for the quality of care provided by all offices in division. Develop and monitor processes to ensure offices are operating ethically, legally, safely, and with a high compliance level.
Communicate office/provider-specific performance issues to the Governing body through the Practice Leader or Chief Operating Officer and ensure implementation of corrective actions to be taken their direction and that of the governing body.