Tanya Zucconi - Principal, Executive Advisor, ZGM Advisors

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Work Background

Coalition for Health AI (CHAI)Member

Jan. 2024Boston, Massachusetts, United StatesThe Coalition for Health AI (CHAI) is a community of academic health systems, organizations, and expert practitioners in AI and data science, launched this spring to identify priority areas where standards, best practices, and norms need to be developed and guidance needs to be developed to frame for directions in research, technology, and policy. The coalition intends to advance AI for healthcare with a * careful eye * on health equity, aiming to address algorithmic bias.

Healthlink AdvisorsExecutive Operations and Change Management Advisor

Jan. 2023 - Jan. 2024Greater BostonHealthlink Advisors is a healthcare advisory firm specializing in strategic and operational projects. We partner with healthcare provider organizations and serve both investor-owned and community-owned organizations. As an advisory firm, we are defined by our people, their actions and the quality of the work we produce, in support of the partnerships we foster with our clients.

Author HealthInterim Chief Operating Officer

Jan. 2022 - Jan. 2023

Women Business Leaders of the US Health Care Industry Foundation (WBL)Member

Jan. 2020Boston, MA, USAWomen Business Leaders of the U.S. Health Care Industry Foundation (WBL) is a nonprofit organization housing the premier network of women executives across the health care industry. WBL's mission is to connect and convene senior executive women in health care to create meaningful cross-sector relationships, advance their careers, and harness their collective power to improve the industry.

Author by Humana Chief Operating Officer, Author by Humana MSO, Inc.

Jan. 2020 - Jan. 2023Boston, Massachusetts, United StatesCare Delivery Strategy/Operations Onboarded with a mandate to (1) build a virtual-first (remote, supplemented with in-market clinicians) healthcare clinic offering Behavioral Health (BH) and/or General Medicine services as an extension of Medicare Advantage benefits. Enable performance of all non-clinical functions (HR, IT, Legal, Program & Project Management, Finance & Accounting, Compliance & Risk, Product & Technology, Communications & Marketing, Strategy & Culture, Procurement & Vendor Management). These functions are enabled by establishing, nurturing, leveraging & executing upon relationships across payor, provider, internal & external stakeholders. (2) identifying and influencing key market differentiators, including the Author by Humana culture, critical to optimizing the integrated service & technology offerings. These goals are pursuant to a mission to remove barriers to health & serve as a catalyst to help people live their best lives on their own terms. We accomplish this mission through our integrated clinical care model delivered through a Medicare Advantage experience, blending traditional provider & payor products & services, reimagined from the customer perspective. An integrated, Whole-Person Team, inclusive of re-designed Care Management & Utilization Management, augmented by a Care Delivery entity, allows for broad coverage of SDOH, BH, health care at home, HCD. Product Delivery Model Review & Redesign One of 11 leaders selected to represent Author’s 450+ associates in a working group tasked with assessing the people, process and technology operations at Author, proposing a future state for operations (people & process re-orgs), & aligning this model to both Author & enterprise (Humana) strategies. Over a 5-month period, collaborated to develop a model to define, prioritize & deliver solutions to strategically aligned jobs-to-be-done, including the communications, training & implementation plans.

Mass General BrighamClinical Informatics (Research & Innovation) Portfolio Management

Jan. 2018 - Jan. 2020Greater Boston AreaManage a portfolio of projects servicing clinician-researchers, thought-leaders, entrepreneurs and industry, enabling development and deployment of Epic-related products and research-based protocol outcomes that enhance patient safety and innovative workflows that lead to life-saving and waste-reducing improvements. The cutting edge research allows Partners Healthcare researchers to bring in ~$2B/year. Facilitate application/approval process, completion and/or scaling proof of concept of Epic-based research studies through communication and collaboration among stakeholders; ensure compliance with research, security, data sharing, technical, legal, contracting and policy and procedural guidelines. Ensuring strategic alignment of research projects with the vision and mission of Partners eCare throughout the project cycle. Key involvement in the project 'go-live' utilizing Apple watches in Parkinson's Disease research, to facilitate data gathering by sensing movement, and transmitting the data to an algorithm which can identify movements that pose a threat to the patient.

SRG TechnologyVice President, Professional Services

Jan. 2015 - Jan. 2017Boston, MAChampioned implementation and deployment of enterprise population health software solutions across diverse markets driving improved patient outcomes, streamlined workflows, quality performance and cost savings, and promoting patient education and disease management. Implemented TopCareTM a physician-developed Population Health technology to manage employee health at $4.8B California self-insured company and to address high-risk patient identification and population health management in the Bronx’s most impoverished demographic. Partnered with Dayton Public Schools to extend TopCareTM to address school absenteeism, and give visibility to the ed-med collaboration that drives educational and clinical outcomes. Substantially improved patient no-show rates (NSR) at a Florida Federally Qualified Health Center and a Boston-based Academic Medical Center achieving breakeven within months of deployment, generating an ROI that captured the full breadth of financial impact when a patient no-shows, and integrating the algorithm into the existing EHR workflow. Orchestrated strategies to cultivate communication and collaboration between cross-functional teams, departments, subject matter experts, senior leadership and clients. Developed and implemented strategic plans, communicated vision and goals, formulated critical path and plans, developed business and technical programs, and responded to RFPs. Facilitated client strategy alignment with health care trends and product opportunities

Brigham and Women's Physicians OrganizationSenior Project Manager, Clinical Performance Reporting

Jan. 2012 - Jan. 2015Boston, MASpearheaded implementation of TopCareTM, a physician-developed population health technology deployed across the entire primary care network, exceeding the ambulatory care financial and clinical performance metrics and achieving the $2.1M incentives in Pioneer ACO risk contracts in successive years, resulting in better care, lower cost, higher value, improved clinical outcomes, increased provider compensation, and improved patient and provider satisfaction. Decreased average HbA1c from 10.1 to 7.2 in less than a year, at three Primary Care sites for patients with Type 2 Diabetes (T2D) Deployed TopCare to Patient Navigators in CHC to impact care for vulnerable populations (refugee women), resulting in an average increase in Breast Cancer Screening Compliance of 30 percentage points. Reduced the percent of patients with overdue A1Cs by 17% in three months across five pilot clinics, Managed population management project team (2 Population Health Coordinators), and Data Analytics and Reporting Team (2 Data Analysts), providing regulatory and ad hoc data support to hospital and clinic physicians and administrators. Managed vendor relationships, training and development modules, strategy alignment. Streamlined operational efficiencies by prioritizing data needs related to contracts, performance improvements, health management service growth, and clinical programs. Improved T2D workflow efficiency by reducing the number of process steps from 26 to 10 freeing up valuable nursing resources and increasing traceability of process and outcome data. Fostered collaboration between departments and data owners, facilitated data requests, and analyzed data to develop healthcare-related collateral and reports. Monitored reporting data integrity from LCS and Quality Data Warehouse, and coordinated efforts to identify and resolve issues identified during QA/QC process to determine best methods for packaging and distributing relevant data.

Brigham and Women's Hospital, Center for Clinical ExcellenceSenior Analyst, Decision Support Systems, Brigham and Women's Hospital

Jan. 2008 - Jan. 2012Boston, MAAided in decision-making processes through as-needed reporting of specific data, and continuous reporting of key metrics thus increasing quality and efficiency of patient care. Provided comprehensive project management for quality and performance measurement initiatives throughout Brigham and Women’s and Faulkner Hospitals. Analyzed complex qualitative and quantitative clinical, financial, and administrative data, and synthesized results into reports and presentations for continuous improvement. Delivered high-level analytic and QA support for development and improvement of Balanced Scorecard Performance Management system, which informed employees about performance on relevant measures, resulting in saving money and improving clinical outcomes. Enhanced team performance by educating, training, and mentoring analysts in data analysis methods, summarization and presentation, and core analytic and reporting systems.

ZGM AdvisorsOwner and Principal Advisor

Jan. 2005Greater Boston AreaAdvising and consulting individuals, teams, and organizations to optimize operations, refresh strategy, and level-up executive leaders. Engagements across higher education (Tufts University), Healthcare (Massachusetts General Hospital, Patina Health), Nonprofit (Massachusetts Audubon Society Board of Directors) and MedTech (S3 Connected Health, Luminate Medical). Provided strategic and operational expertise to Massachusetts General Hospital Cancer Center Clinical Trial to double the number of patients eligible for various interventions, while streamlining workflows and establishing standards of care through predictive analytics to be scaled across the nation, through collaborative effort with clinical researchers. Provided strategic and operational expertise to Massachusetts General Hospital Cancer Center Clinical Trial to develop an algorithm and clinician-facing UI (in the form of three interdependent registries) to identify underserved CHC/FQHC patients with a cancer diagnosis and intervene through patient navigation to improve outcomes. Provided knowledge and expertise to Tufts University, the Eliot Pearson Department of Child Study and Human Development to automated the annual data reporting for a long-term grant on childhood development. Partnered with Massachusetts Audubon Society Board of Directors to enhance visitor experience. Led a team of MBA-candidates through a CRM process that included elements of data discovery, survey design and analysis, and formal reporting to the Board of Directors to include recommendations for improvements at several of the MAS sites.