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Work Background
Strategic Growth Manager - Ads
HouzzStrategic Growth Manager - Ads
Aug. 2021Strategic Grown Specialist - Ads - 02/03/2025 - Present Client Retention Specialist 06/2022 - 01/30/2025 Client Onboarding Specialist 08/2021 - 06/2022 Delivered onboarding and ongoing program education to home professionals using SaaS tools via Zoom and phone. Designed process improvements that increased client understanding and retention, including visual self-service resources and updated documentation. Collaborated with legal, product, and sales teams to refine terms, boost transparency, and enhance client communication. Consistently exceeded KPIs related to onboarding, satisfaction (CSAT), revenue retention, and upsells. Mentored new team members and contributed to internal knowledge-sharing and training.
Project Coordinator
St. Jude Neighborhood Health CenterProject Coordinator
Mar. 2021 - Jul. 2021Orange, California, United StatesCoordinated vaccination events across Anaheim, managing logistics, staff, and regulatory compliance. Facilitated communication between contractors, nurses, and local agencies; improved clinic workflow and participant experience. Participated in state-level strategy calls to ensure accurate execution of public health initiatives.
Marketing and Recuiting Associate
Autism Spectrum InterventionsMarketing and Recuiting Associate
Nov. 2020 - Jul. 2021United StatesDeveloped a digital marketing strategy and training plan to increase brand visibility and community partnerships. Created internal and external collateral to streamline messaging, improve outreach, and support HR recruitment goals. Advised leadership on community education opportunities, helping connect with regional centers and schools.
Events Solutions Consultant
FedEx OfficeEvents Solutions Consultant
Nov. 2015 - Nov. 2020USANotable Contributions: FY17: 112% to Sales Plan FY18: 111% to Sales Plan FY19: 124% to Sales Plan FY20: Current: 145% to Sales Plan Trained clients and internal teams on signage solutions for national conferences and events. Managed client relationships from discovery to delivery, consistently achieving over $1M in annual revenue. Led a West Coast team initiative on recognition and performance development ("Pillars for Success"). Recognized for ability to inspire client confidence and develop repeat business through clear communication and education.
Adminstrative Assistant
Taco BellAdminstrative Assistant
Jul. 2015 - Oct. 2015Irvine, CATemporary Contract Position
Support Specialist I
Buckingham Family of Financial ServicesSupport Specialist I
Feb. 2015 - Jul. 2015Anaheim, CA
Customer Service/Client Representative
DatafiedCustomer Service/Client Representative
Dec. 2014 - Feb. 2015Anaheim, CATemporary Contract Position
Temp - Office Assistant, Poll Worker Phone Bank
OC Registrar of VotersTemp - Office Assistant, Poll Worker Phone Bank
Sep. 2014 - Nov. 2014Anaheim/Garden Grove, CATemporary Contracted Position
Events Manager
Crowne Plaza ResortEvents Manager
Dec. 2013 - Feb. 2014Anaheim/Garden Grove, CA• Plan and Manage Meetings, Conferences, Banquets and Weddings • Exemplary Customer Service • Consistently Made Hotel 20% Revenue Over Contracted Amount • Create & Distribute BEOs in Delphi • Retrieve & Disseminate Information • Tour Guide Through Property • Customer Billing and Invoicing • Client Retention & Lobby Lizard • Up-Selling of Products and Services English, written Communication, Computer Literacy, Account Reconciliation, Bookkeeping, Cash Receipts
Member Services - Fulfillment Representative
ECCUMember Services - Fulfillment Representative
Mar. 2013 - Nov. 2013Brea, CA• Data Entry • Member Service - Phone, Email, Fax & In Person • Meeting Minutes Note Taker • Open & Close Memberships & Accounts • Training to be IRA & Deceased Specialist • Research of Domestic & Foreign Applications • Made Decision Recommendations based on OFAC & IDV Information • Team Leader & Group Activities Planner • Knowledge of Banks Products & Procedures English, written Communication, Computer Literacy, Account Reconciliation, Bookkeeping, Cash Receipts
Conference Services Manager
DoubleTree by HiltonConference Services Manager
Feb. 2012 - Mar. 2013Santa Ana, CA• Group & Account Management • Plan and Manage All Corporate Events • Consistently Made Hotel 35% Revenue Over Contracted Amount • Retrieve and Disseminate information • Created BEOs in Daylight & Delphi • Customer Service & Client Retention • Worked Closely with Banquet & Kitchen Staff Ensuring Successful Events • Tour Guide of Hotel Grounds for Clients • Event Planner for All In-House Events • Up-Selling of Products and Services • Fall 2012 "Manager of the Quarter" Nominee * Create Memorable & Meaningful Memories - It's the Little Things That Matter! English, written Communication, Computer Literacy, Account Reconciliation, Bookkeeping, Cash Receipts
Event Planner & Fundraising Coordinator
Muscular Dystrophy AssociationEvent Planner & Fundraising Coordinator
Jul. 2011 - Feb. 2012Orange & Riverside Counties• Research and Recruit New Business • Always Met Fundraising Goals for Events Ranging from $5,000 - $50,000 Raised • Attend City Council Meetings • Recruit and Train Volunteers • Accounting Tasks to Balance Each Event • Request and Document Donations • Planner and Manager of Fundraising Events, Auctions, Golf Tournaments and Community Activities English, written Communication, Computer Literacy, Account Reconciliation, Bookkeeping, Cash Receipts
Customer Service Associate/Gown on Loan Coordinator
Casablanca BridalCustomer Service Associate/Gown on Loan Coordinator
Nov. 2009 - Jul. 2011Brea, CA• Superb Client/Customer Service Over Telephone and Email • Data Entry • Take and Input Dress Orders with Customizations • Assist with Runway Narration • Quality Control for Special Order Gowns to Ensure Made Correctly • Track Inventory & Process Gown on Loan Program • Created and Maintained Sales Tracking • Main Contact for Top 10 Clients • July 2010 Awarded "It Girl"
CSR & Wedding Consultant
David's BridalCSR & Wedding Consultant
Dec. 2008 - Nov. 2009Brea, CA• Greet & Welcome all Customers Upon Entry • Consistently Met Sales Goals & Quotas • Schedule & Confirm Appointments • Cashier - Cash, Credit, Check and Lay-Away • Personal Contact Customer Service • Assist Brides with Selection and Trying on of Wedding Gowns • Up-Selling Accessories
Member Service Representative II
Kinecta Federal Credit UnionMember Service Representative II
Jul. 2005 - Aug. 2008• Excellent Member Service • Always Achieved Sales Goals & Quotas • Product Knowledge of Bank Products and procedures • Process Deposits and Withdraws • Handle all Denominations of Cash & Coin • Issue Bank Checks, Cashier Checks & Traveler's Checks • Up-Selling Products and Services • Ranked Top 10 Tellers Consistently Every Quarter • 2007 voted "The Face of Kinecta"
Personal Assistant
CMg DesignPersonal Assistant
Jan. 2005 - Jul. 2005Disneyland, Anaheim, CA
Entertainment Host
Disneyland ResortEntertainment Host
May. 2002 - Aug. 2004Disneyland, Anaheim, CA

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