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Work Background
JCPenneySenior Manager Talent Development
Sep. 2013 - Mar. 2025An experienced Learning & Development leader with 19+ years in training design, facilitation, and 35+ years in leading teams, I specialize in creating and executing impactful learning strategies that align with business goals. I have a proven track record in designing scalable, engaging training programs across multiple channels, including leadership development, performance improvement, and change management initiatives. My expertise spans instructional design, program evaluation, and managing high-performing teams, while fostering a culture of continuous learning and inclusion. Passionate about driving organizational growth, I collaborate with senior leadership to ensure learning initiatives deliver measurable results, increase employee engagement, and support long-term business success.
JCPenneyTalent Development Leader
Jun. 2012 - Sep. 2013Buena Park Logistics-Supply ChainResponsible for driving and supporting talent development initiatives across Supply Chain and Customer Care network. Leading a team to develop, design and deliver top-notch organizational learning and development offerings that support business goals through various training programs, consultations, and learnings tools and resources. Assess and define training, development and performance management processes to ensure full compliance of Corporate, State and Federal requirements at every level of the organization.
Hilton AnaheimDirector of Training & Quality
Feb. 2006 - Jun. 2012Anaheim, CADirectly responsible for postively impacting Hilton Hiltonwide's balanced scorecard in the areas of Talent Development, Guest Satisfaction, Team Member Loyalty and Brand Standard compliance. Supported six area hotels as cluster trainer.
Hilton AnaheimDirector of Reservations
Dec. 2000 - Feb. 2006Hilton AnaheimSuccessfully managed team of 12 Group Reservation Coordinators responsible for managing group and convention room contracts from turnover to post convention.
Hilton So Cal Regional Reservations CenterGeneral Manager
Jul. 1998 - Dec. 2000Successfully supervised Regional Call Center team of 45+ employees and supporting 25 area hotels in Southern California to include Los Angeles, Orange County, San Diego Counties.
Doubletree Hotel Costa MesaDirector of Revenue Management
Mar. 1998 - Jul. 1999Costa Mesa CA
Doubletree Hotel Costa MesaDirector of Front Office Operations
Jun. 1994 - Jul. 1999Costa Mesa, CAPromoted to Director of Revenue Management 1999
Doubletree / Red Lion Hotel Costa Mesa (converted to Doubletree 1994)Front Office Manager
Sep. 1988 - Jun. 1994Costa Mesa, CaliforniaHeld the following positions with this hotel during this time frame. Front Office Manager 6/03/1992 - 6/08/1994
Sales Administrative Asst. / Office Manager 11/14/1991 - 6/22/1993
Front Office Supervisor 6/06/1990 - 6/04/1991 Reservations Agent 10/26/1988 - 10/2/1990 PBX Operator 9/15/1988 - 10/25/1988
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