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Work Background
DeloitteProject Delivery Senior Analyst
Jul. 2021Austin, Texas, United States
Strayer UniversityCampus Director
Dec. 2017 - Oct. 2020North Austin & San Antonio• Oversaw business operations and admissions protocol at two major US city campuses.
• Lead, motivated, and mentored a team of admissions managers, admissions officers, and campus coordinators.
• Developed strategies to increase student body for both new and continuing population.
• New employee recruiting, mentoring and on-going training.
• Organized and conducted student and faculty activities.
• Organized and conducted corporate partnership outreach events to market new programs and learning methods.
• Ensured that the facilities are both “show ready” and open at the posted times for our students and guests.
• Addressed student issues with resolution through engagement of the appropriate corporate/regional staff.
• Ensured University admissions standards and ethical expectations were always upheld.
• Fostered an environment of cooperation and teamwork among admissions officers, campus coordinators, and all campus departments.
• Kept detailed and organized campus and student files to consistently exceed internal auditing expectations. • Ensured all policies relating to the acceptance and subsequent registration process of new students entering the University were followed.
Strayer UniversityStudent Success Coach
Dec. 2014 - Dec. 2017Salt Lake City, Utah, United States• Recruited, maintained, and supported students as well as handling in and outbound calls.
• Assisted in developing a team and admissions protocol to manage inquires for new program roll-out initiative.
• Developed personalized academic plans and prepared students to be successful while providing exceptional customer service.
• Supported students throughout their degree program and provided assistance with class, program, and academic career changes.
• Organized and conducted corporate partnership outreach events to market new programs and learning methods.
• Was promoted to Campus Director of the North Austin and San Antonio campuses in January 2018.
Strayer UniversityAdmissions Officer
Aug. 2010 - Dec. 2014Greater Salt Lake City Area• Responded to calls, texts, and web-requests to recruit prospective students.
• Developed a chat team, inquiry management protocol, and created an interview template for Admissions, which increased student contact rate by an average of 11% annually.
• Aided prospective students in understanding the benefits of earning a degree and suggested the best possible program for them.
• Assisted managing a team in meeting and exceeding performance targets and expectations. • Employee training and on-going development.
• Was promoted to Student Success Coach in August 2015.
Wells Fargo Capital FinanceLoss Prevention Specialist
Feb. 2008 - Aug. 2010Greater Salt Lake City Area• Collected an average of $1.2 million each quarter with a target of $1 million per quarter.
• Negotiated and arranged payment plans for customers with past due balances.
• Ensured client execution in regard to contractual obligation and established timelines for re-payment.
• Developed and established relationships with customers to understand their financial difficulties and facilitated the solutions for their situation.
• Assisted managing a team while consistently meeting or exceeding quarterly requirements.
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