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Work Background
Fannie MaeLead Project Manager and Researcher
May. 2022• Overseeing, monitoring and supporting national research projects on capital market product development. • Developing research methodologies and data evaluations, monitoring performance and cost against project goals. • Facilitating stakeholder engagements and presenting up to SES leadership.
• Building detailed project plans including all specifications for recruiting and research, resourcing, budget, materials, and confirming plans with cross-functional project team.
• Developing recruiting screeners, research guides and research reports/presentations.
• Managing risk assessments and -mitigation procedures during procurement process of new projects, vendors and technology.
• Managing budget and timelines with internal partners, clients and external suppliers.
FISSenior Implementation Project Manager
Aug. 2021 - May. 2022RemoteContinuation of T.Rowe Price Senior Implementation Project Manager position at FIS after merger with T.Rowe Price Retirement Plan Services.
T. Rowe PriceSenior Implementation Project Manager
Mar. 2020 - Aug. 2021Owings Mills, Maryland, United States• Responsible for overall success of complex transitions during mergers and acquisitions, ensuring client satisfaction through the monitoring of project quality and efficiency and management of the direct client experience.
• Owns team backlog and ensures cases are assigned and tasks are completed in a timely manner.
• Manages team of various subject matter experts, interviews, trains and onboards project managers and analysts.
• Supports sales and prepares clients entering new accounts by explaining and articulating the level of documentation required, regulations, complexities in the market, and market expectations.
• Marshals firmwide resources to ensure client needs are being addressed. Ensures onboarding/off-boarding/deconversions/service expansion/contractions activities meet all compliance, legal, and regulatory requirements.
• Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement.
• Improve processes and enhance overall security posture by applying industry-standard security practices and controls.
• Consistent execution of strategic project to identity and implement needed protocols and policies.
T. Rowe PriceGlobal Brand Project Manager
Sep. 2019 - Mar. 2020• Directing medium to large-scale, complex projects that involve multiple internal and external stakeholders.
• Ensure all project collateral follows TRP brand guidelines and legal processes.
• Developing project charters, integrated project plans, resource plans, contingency plans, and related project management artifacts.
•Partner with business sponsors to define success metrics and criteria
• Building, leading, and coaching multiple project teams throughout project lifecycles.
• Evaluating trade-offs between project sizes and complexities, cost, urgency, risk, and stakeholder values.
• Validating financial forecasts and providing on-going reconciliation of resources and other related project expenditures.
Orange ElementProject Manager Consultant
Jul. 2019 - Sep. 2019Baltimore, Maryland Area• Directed projects and managed objectives for each campaign and program, tracked the timely development of each deliverable, monitored communications and coordinated between stakeholders.
• Managed content, design and development resources and marketing materials.
• Represented projects in various client meetings and inter-department forums.
• Prepared and presented status updates for internal and external stakeholders.
• Developed project plans including budgets, scope of work and schedules.
• Facilitated approval process across deliverables, departments and vendors.
CienaGlobal Marketing Project Manager Consultant
Dec. 2018 - Jul. 2019Hanover, MD•Driving cross-functional alignment with sales, global marketing, social marketing, content marketing, digital marketing, creative agencies, public relations, events, solution marketing, portfolio marketing and marketing operations to implement a unified approach.
• Coordinate with digital team on general web updates, SEO audits and optimization on main corporate website as well as 15+ global translated websites.
• Collaborating with sales and marketing stakeholders to develop program goals, strategy, KPIs and stakeholder comms plans. Ensure metrics and reporting capabilities provide the data needed to understand what’s working and what needs optimization at both a campaign level and account level. • Supporting the strategic development and management of integrated account-based marketing programs including audience identification, customer value prop, go-to-market strategy, creative development, program execution and measurement frameworks.
• Develop and report on insights gathered from monitoring trends across campaigns and performance of each channel, content type and audience and clearly communicate campaign execution, results and insights across various internal groups.
Second NatureCommunications Manager
Jul. 2017 - Sep. 2018Washington D.C. Metro Area• Developed, managed, and evaluated national and international communications and outreach strategies, plans, and procedures.
• Created and managed online and print content for social media channels, email campaigns, web site, press releases, bylined articles, corporate videos and marketing collateral.
• Developed website pages, monitored the content and placement of materials on organization’s website, and recommended modifications for website improvements.
• Coordinated news releases, media responses, press packets and placement of stories in national trade publications. • Coached management on communication tactics with staff and customers regarding organization brand.
• Maintained website, including regular content and SEO audits.
• Carried out general web updates on main organization’s website using web content management system.
• Researched and analyzed new communication approaches and techniques in order to develop communication strategies and policies/procedures to improve internal and external communications.
• Worked strategically across organizations to extract high level materials to be used in various forms of communication mediums. • Drafted post-campaign reports, analyzed results and recommended changes for future campaigns. • Coordinated news releases, media responses, press packets and placement of stories in national trade publications. • Coached management on communication tactics with staff and customers regarding organization brand. For the latest updates from Second Nature follow us on:
Facebook: @LeadOnClimate
Twitter: @LeadOnClimate
LinkedIn: Second Nature
Novant HealthInternal Communications Specialist
Nov. 2016 - Jul. 2017Virginia• Managed regional editorial calendar, including content for newsletters and intranet homepage, balancing input from key internal stakeholders across a range of business lines and geographies.
• Researched, wrote and edited compelling content for full range of delivery methods (email, news, newsletters, website content and presentations), ensuring all content was within proper branding and style guidelines. • Wrote and managed all C-level and executive level communication and presentations for NHUVA.
• Developed and provided publishing support across NHUVA internal online channels and tools and carried out website updates.
• Evaluated KPI’s and presented performance results and new strategies of campaigns to executive leadership. • Identified, planned new corporate-wide internal communication app to improve employee engagement.
Various ClientsPublic Relations Consultant
Jun. 2014 - Dec. 2018Washington D.C. Metro Area• Planned and launched innovative, creative and effective communications campaigns. • Provide support on large-scale web projects and conducted regular content and SEO audits.
• Drafted and managed print, online and social media communications designed to promote company brand, image and values. • Developing strategic plan for year-end communication fundraising efforts; writing grant applications. Solicit and acquire new donors and foster relationships with existing donors. • Supported planning and evaluation of event projects.
Haig's of RochesterMarketing and Sales Manager
May. 2014 - May. 2015• Develop a marketing communications plan including strategy, goals, budget and tactics
• Managed gallery trade show sales for 5 large national and 6 local trade shows, coordinating all aspects from contract negotiations, inventory tracking, transportation, accommodations, and advertising.
• Created visual and written content for social media, website, advertisement and online sales platforms.
• Delivered status reports for 12 sales budgets for budgeting and planning purposes. • Nurtured relationships with local and international collectors, estates, and renowned auction houses.
Oakland UniversityResearch Project Manager
Mar. 2011 - May. 2013- Managed 400 screened participants, data collection, and debriefing processes ensuring regulatory compliance.
- Designed and executed experiments, analyzed data, and wrote transcripts for peer-review, resulting in journal publications.
JPMorgan ChasePersonal Banker
Jan. 2010 - Feb. 2011- Advised and consulted existing customers and continuously acquired new customers. Provided personal financial counseling, assisted with lending services, and built relationships with existing customers to sustain high satisfaction ratings and retention; consecutively recognized for outstanding client satisfaction and compliance.
Commerzbank AGTrade Finance and Transaction Services Specialist
Jan. 2009 - Oct. 2009- Consulted and developed business strategies, for corporate clients’ national and international trade business, in collaboration with other Trade Finance & Transaction Services Specialists. - Presented to corporate clients and management on a regular basis to enhance client relationships.
Commerzbank AGRotational Associate
Jan. 2006 - Jan. 2009Heidelberg Area, Germany- Created strategies for acquisition of new money and customers, provided financial advise, and account management.
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