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Work Background
Care Quality CommissionCampaigns Lead
Jan. 2025
Care Quality CommissionSenior Provider Engagement Officer
Oct. 2023 - Jan. 2025
Care Quality CommissionEvents Officer
Dec. 2014 - Oct. 2023HomeworkerI am responsible for planning and delivery of logistics for events including: sourcing and booking suitable venues, coordinating invites, RSVPs and delegate management. Liaising with venues and ensuring relevant materials (delegate packs, name badges etc...) are available for the events.
Care Quality CommissionBusiness Coordinator
Oct. 2013 - Dec. 2014Maintaining the team's structure chart, calendar of events, including all travel ticket/room bookings, coordinating papers, photocopying, and other admin duties.
Croydon University HospitalTeam Coordinator
Jun. 2013 - Sep. 2013Streamlining the teams work processes.
Ensuring the team reached their daily targets.
I deputised for the Medical Records manager in their absence, dealing with issues where possible and escalating to the General manager where necessary.
Ensuring any new ways of working were consistent across the teams.
Croydon University HospitalPatient Navigation Team Leader
Dec. 2011 - Jun. 2013Attending meetings on behalf of Patient Navigation Managers.
Supporting the Patient Navigation managers in the supervision on the team and workloads.
Line managed a team of 8 staff
I maintained an up to date calendar of annual and sick leave and notify the PatNav managers of any clashes with leave and clinics.
I deputised for my PatNav manager in their absence, dealing with issues where possible and escalating to the Project manager where necessary.
Croydon Health Services NHS TrustPersonal Assistant
Sep. 2011 - Dec. 2011Croydon Community Health Servicesroviding comprehensive administrative and secretarial support to the AD's this included using Microsoft Word, PowerPoint, Excel and Access to type up letters and reports.
I maintained 2 of the AD's diaries; I organised and scheduled daily, arranged meetings.
I provided an effective customer focused approach to all communication to and from the Trust, including telephone, e-mail and postal communications.
Prepared high quality meeting papers, liaising with other staff, to ensure that all papers/correspondence were provided and circulated in a presentable and prompt manner for meetings and visits.
Croydon Health Services NHS TrustSenior Administrator
May. 2009 - Sep. 2011Croydon Stop Smoking ServiceReceiving, sorting and prioritising mail, and emails, redirecting as appropriate and responding to all routine correspondence without direction
I ensured all aspects of meetings/conferences/events were organised, agendas were developed and prompt action was taken maintaining timely responses to deadlines at all times. This included organising stakeholder events for over 200 delegates on a quarterly basis.
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