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Work Background
PipedriveCustomer Success Manager
Feb. 2025Lisbon, PortugalCSM for EMEA & LATAM Strategic Accounts
ExtoHead of Sales
Mar. 2023 - Jun. 2024EuropeExto is a workflow automation and API integration tool design for the Construction and Energy sectors. There I :
- Led the GTM Strategy across EU, US, and India markets
- Developed a multi-channel sales strategy resulting in a 200% pipeline growth
- Facilitated collaboration among Marketing, Sales, and Product teams
- Implemented ZoomInfo and Salesforce to enhance GTM Strategy and streamline prospecting
9NorthCustomer Success Manager
Jun. 2020 - Feb. 2023Lisbon, PortugalCo-founder | 9North was an Outsourced Digital Transformation Partner founded in 2019. There I:
- Secured enterprise deals with a $1B+ client listed in the Forbes Global 500 and SMB.
- Managed a 10-person multidisciplinary team, served as the primary client liaison, and focused on customer success and project management.
- Managed end-to-end customer success journey for over 10 accounts, driving retention and growth
Manutan InternationalBusiness Developer
Jun. 2019 - Jun. 2021Lisboa e Região, PortugalThere I:
- Responsible for sales and marketing reporting, key metrics, territory management, commission design, and pricing model analysis.
- Established automated reporting and live metrics by integrating MicroStrategy and Google Analytics with Tableau for sales, marketing, and executive teams.
- Coordinated multiple projects with the aim to reduce bottom-line costs and increase productivity.
Coca-Cola FEMSABusiness Intelligence Specialist
Jun. 2017 - Nov. 2018Costa RicaThere I:
- Primarily responsible for market share analysis, coordination with data suppliers (Nielsen), pricing models, campaign analysis, and revenue management
- Standardized reporting/forecasting metrics and territory management across sales leadership to establish cadence
- Delivered and presented monthly business performance updates and next steps to senior management and department directors
KPMG Costa RicaConsultant
Jun. 2016 - May. 2017Costa RicaAdvisory in management consulting | Develop international and local projects for companies from the financial, banking, pharmaceutical, governmental and no profit area
Red BullStudent Brand Manager
Jan. 2012 - Dec. 2014Costa Rica
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