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Work Background
DriivzTechnical Account Executive (CSM)
Oct. 2022 - Apr. 2024Hod HaSharon, Central, IsraelDriivz is a global EV charging network operators and providers with a scalable, hardware-agnostic platform, generating profits for the world’s largest charging networks and new market entrants. - Developing and establishing relationships with customers in Europe and LATAM. - Determining business needs and providing strategic recommendations through weekly meetings and QBRs, identifying upselling opportunities. - Working closely with Product, Operations, Support, and R&D teams to ensure customer satisfaction. - Serving as the primary point of contact and knowledge on an on-going basis for customers. - Contributing to our internal knowledge base, helping improve our expertise.
Paygilant Ltd.Customer Success & Account Executive
Jan. 2021 - Oct. 2022Israel• Establishing and maintaining strong relationships with customers from LATAM & EMEA, working closely with them throughout sales and onboarding processes • Developing client relationships as a strategic POC, liaising with C-level business and technical decision-makers, ensuring customer satisfaction • Assisting clients with ongoing implementation support • Continuously collaborating with Sales, Product, and R&D teams to deliver customer’s requests • Building strong relationships with partners, providing product training and marketing support • Supporting sales on an ongoing basis, conducting product overview presentations in both English and Spanish
InLoop Inc.Customer Success Manager
Nov. 2017 - Feb. 2020IsraelCSM: • Team leader: Remotely managing the Content Editors’ team in Asia and supporting our Client Success Manager in the U.S. • Supporting customers with content-related technical queries and requests • Onboarding customers during the ‘content needs’ phase • Implementing customers’ requests for customizations and rebranding • Optimizing the content aggregation strategy through analyzing customers’ content needs, the provided sources and keywords, and the readers’ behavior • Providing customers with recommended content tactics to enhance engagement, for example, through analyzing performance statistics • Training Expert: Providing platform back-end training for internal and external customers and users • Conducting meetings with customers and guiding them to maximize the platform’s capabilities for excellent customer experience and ROI Marketing & Product: • Lead newsletter and newsfeed Editor • Working with the R&D team to define optimal newsletter templates and wireframes for future developments • Work closely with our UX/UI designer and R&D ensuring the front-end is aligned with our customer experience strategy • Technical writing: Creating knowledge base documents, training material and release notes
Agencia LUDIKODisney Online Product Approval Executive
Jul. 2017 - Apr. 2018Santiago Province, Chile• Liaising with clients across Latin America to ensure proper license applications • Working with Disney’s licensees’ partners to approve all stages of the product development process from concept board to prototypes to final samples • Ensuring all products adhere to Disney’s branding and packaging guidelines (including Disney copyrights and legal restrictions) • Verifying that products are in line with Disney’s minimum quality standards
Norconsulting Ltda.Training And Development Consultant
May. 2016 - Mar. 2017Santiago, Chile• Leading training courses for Retail companies: sales, protocol implementation, and leadership • Developing manuals and training strategies • Auditing: conducting regular evaluations to ensure proper course implementation
Alephants.comHead Of Customer Experience
Nov. 2015 - Apr. 2016Chile• Managing freelancer experience: providing customer support, developing and managing events for retention and training, processing payment approvals • Developing communications and graphic design material: creating content, copy, and design for internal and external communications • Providing administrative support • Providing client acquisition support
Bullpen Integrated MarketingCommunication and Design - freelance services
Apr. 2015 - May. 2015Los Angeles, California, United States- Created and designed visually compelling materials for presentations and pitch decks, ensuring brand consistency and alignment with project goals. - Collaborated closely with the CEO and Art Director on a daily basis, managing workflows, gathering feedback, and making strategic design decisions to meet tight deadlines.
California State University, NorthridgeTeaching Associate
Aug. 2012 - May. 2014Northridge, CA• Instructor of Fundamental Public Speaking course - Mentored other instructors in the program - Designed syllabus and conducted lectures • Creative Assistant Director and Graphic Designer for Performance Ensemble - Facilitated workshop sessions and provided support for administrative tasks such as recruitment, field trips, and inventory - Co-directed performance pieces - Designed PR material
Dijon - InduropaGraphic Designer
Jul. 2010 - Jan. 2011Santiago, Chile.Graphic design applied to clothing. Coordination with Art Directors.
The Color BouquetProject Coordinator | Art Director
May. 2010 - Jan. 2011Santiago, ChileDeveloped and designed corporate branding Created and implemented strategy to increase sales Budgeting
Papaya y CanelaProject Manager | Art Director
Mar. 2010 - Jan. 2011Santiago, Chile- Developed creative assets for SMB's branding and marketing needs - Team Leader: Managed creative personnel
Freelance Graphic Design ServicesArt Direction and Design
Feb. 2008 - Jun. 2011Santiago, Chile.Various freelance projects Branding Development Editorial Design
Revista PAULA S.AIntern - Graphic Designer
Feb. 2008 - Apr. 2008Santiago, Chile.Graphic Designer for Uruguay edition of PAULA magazine. Development of editorial design and photographic retouching, as well as managing online editing with Uruguay office and overlooking printing process.
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