Tatyanna Dacres

Customer Support Specialist

Data Entry AssociateData EntryHelp Desk SupportCustomer ServiceCustomer Support RepresentativeCall CenterFinance

Tatyanna Dacres is a highly skilled Customer Support Specialist with extensive experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction. She is adept at managing multiple tasks simultaneously and maintaining a high level of professionalism and patience in high-pressure situations. Tatyanna has demonstrated a strong ability to communicate effectively with customers, enhancing their overall experience and loyalty. She is proficient in using various customer relationship management (CRM) systems and has a track record of improving customer service processes to increase efficiency. Her expertise lies in her ability to understand customer needs and provide appropriate solutions, making her a valuable asset to any customer-focused organization.

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Work Background

IT Analyst

Bank of AmericaIT Analyst

Aug. 2022 - Aug. 2023Jacksonville, Florida, United States

Closing Specialist

JPMorgan Chase & Co.Closing Specialist

Aug. 2021 - Aug. 2022

Home Lending- Dual specialist

JPMorgan Chase & Co.Home Lending- Dual specialist

Jan. 2021 - Jul. 2021

Customer Service Representative

GC Services Limited PartnershipCustomer Service Representative

Oct. 2019 - Mar. 2020Jacksonville, Florida, United States-Improved efficiency of providing support and fixing problems for over 70 customers a day over the phone -Performed Duties including signing up new customers, retrieving customer data and cancelling services

Overnight shift manager

Steak n ShakeOvernight shift manager

Feb. 2017 - Jan. 2019Jacksonville, Florida, United States-Assist minimum of 40 guests each day with all requests, maintain and assure quality of the food, assist others when short-staffed -Achieve a 90% customer satisfaction rating

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Data Entry & IT Customer Service Dual Specialist

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