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Work Background
VividlySenior Account Executive
Jan. 2025New York City Metropolitan Area
Kindred BravelySr. Manger of Wholesale-DME
Aug. 2024 - Nov. 2024New York City Metropolitan Area-Developed and executed comprehensive customer engagement strategies, enhancing brand recognition and increasing product adoption among healthcare providers.
-Implemented customer onboarding improvements, reducing time-to-adoption by 30% and improving the overall customer experience.
-Led retention initiatives, resulting in improved account health and satisfaction, focusing on continuous education for FSA/HSA-eligible products.
Salute SafetyVice President of Sales & Growth
Jan. 2024 - Aug. 2024New York City Metropolitan Area-Managed cross-functional teams to surpass revenue goals by 120%, leading aggressive business development initiatives and expanding SaaS solutions across diverse industries.
-Boosted client retention by 40% through tailored customer outreach, addressing product customization needs and ensuring alignment with client objectives.
-Fostered strong customer relationships, leading to a 35% increase in user adoption rates and improved overall satisfaction scores.
Salute SafetyManger of Business Development
Nov. 2022 - Jan. 2024New York City Metropolitan Area
CrispSenior Account Executive
Nov. 2021 - Nov. 2022United States-Optimized the sales process, improving onboarding efficiency and increasing close rates, resulting in reduced customer acquisition costs through meticulous metric-driven strategies.
-As primary client contact, achieved a 95% client retention rate by implementing proactive customer success strategies and leveraging data analysis to enhance client engagement.
-Streamlined client onboarding processes, reducing time-to-value and decreasing customer acquisition costs by 20%.
Inmar IntelligenceSenior Field Account Manager
Jun. 2020 - Nov. 2021-Expanded the Southern California and Las Vegas territory for Inmar's Rx Returns and Revenue Cycle Management solutions, significantly increasing market penetration and managing over 200 pharmacy accounts.
-Developed advanced performance analytics reviews and engagement strategies, resulting in continuous sales improvements and elevated client satisfaction.
-Boosted customer retention rates and achieved high sales targets by upselling additional supply chain solutions, implementing innovative engagement strategies, and delivering exceptional client service.
Inmar IntelligenceField Account Manager
Jun. 2019 - Jun. 2020Greater San Diego Area / Las Vegas, NV-Responsible for sales activity, route management, and on-site service pertaining to prospective and existing client operations within a territory consisting of 100+ pharmacies. -Developing and sustaining business relationships with owners, directors, and key personnel within accounts ranging from large hospital pharmacies, and independent retail pharmacies. -Devloped and deployed tactics focused on solution-based selling and employed effectice sales techniques to ensure recurring revenue.
-Implemented strategic territory plans to maximize revenue out of assigned market segments and accounts.
DJOField Service Representative
Mar. 2017 - Jun. 2019San Diego, California-Conducted comprehensive inventory audits, reducing billing errors and increasing operational efficiency. Ensured full compliance with billing and regulatory standards, resolving significant discrepancies.
-Increased patient satisfaction through precise brace fittings for DonJoy full bracing products, improving outcomes and reducing complaints.
-Boosted customer retention rates and achieved high sales targets by upselling durable medical equipment and consumables, implementing innovative engagement strategies, and delivering exceptional client service for DonJoy products.
-Improved customer retention by 25% through regular follow-ups, proactive issue resolution, and tailored product training for healthcare providers.
-Conducted 90+ inventory audits annually, reducing billing errors by 20% and improving overall client satisfaction with streamlined processes.
Naval Medical Center San DiegoMedical Technologist
Oct. 2015 - Mar. 2017Greater San Diego Area
US NavyHospital Corpsman
Feb. 2009 - Oct. 20141st Light Armored Reconnaissance-Run day to day operations at clinic ensuring all patients are triaged correctly and seen in timely manner. Participate in combat oriented missions as well as training. All while ensuring excellent health and welfare.
-Facilitated Over 12 Combat Lifesaver courses resulting in over 800 hours of training and the certification of over 400 Marines
-Initiated and created tracking system to accurately monitor and classify over 1,000 Marines duty status
-Provided the proper diagnostic and treatment for more than 180 Marines; Complied and addressed all medical readiness statistics for more thatn 1,000 Marines and Saliors
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