DJOField Service Representative
Mar. 2017 - Jun. 2019San Diego, California-Conducted comprehensive inventory audits, reducing billing errors and increasing operational efficiency. Ensured full compliance with billing and regulatory standards, resolving significant discrepancies.
-Increased patient satisfaction through precise brace fittings for DonJoy full bracing products, improving outcomes and reducing complaints.
-Boosted customer retention rates and achieved high sales targets by upselling durable medical equipment and consumables, implementing innovative engagement strategies, and delivering exceptional client service for DonJoy products.
-Improved customer retention by 25% through regular follow-ups, proactive issue resolution, and tailored product training for healthcare providers.
-Conducted 90+ inventory audits annually, reducing billing errors by 20% and improving overall client satisfaction with streamlined processes.