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Work Background
American University in DubaiSenior Student Recruitment and Admissions Coordinator
Mar. 2025 - Apr. 2025Dubai, United Arab Emirates
American University in DubaiStudent Recruitment Coordinator
Jun. 2016 - Mar. 2025Dubai, United Arab Emirates• Recruits students for graduate and undergraduate programs by calling on prospective students, disseminating University course information and helping students through the application process.
• Conducts student appointments to disseminate course and program information to potential students. This includes advising potential students with respect to admissions, degree options, and requirements, requiring the use of judgment and discretion on a periodic basis.
• Makes outbound calls, in line with Office needs with the goal of increasing business and providing excellent customer satisfaction.
• Encourages potential students to provide further information to determine when and where calls need to be routed for purposes of additional information or escalated issues.
• Answers incoming telephone calls, determines purpose of callers, and forwards (if necessary) calls to appropriate personnel in a timely, effective, and accurate manner. • Responds to all admissions inquiries quickly across all platforms and maintaining communication with those leads in a timely and accurate manner.
• Provides information to callers, in line with AUD policy, requiring detailed knowledge of all degree programs.Notifying all candidates of their grants; batch printing letters and liaising with scholarship head to implement changes on system
• Logs and tracks incoming and outgoing telephone calls, as well as, report call volume data to the director following established departmental guidelines and procedures
• Day to day administrative tasks – setting up and scheduling school visits – registers AUD for events – liaise with Central Services to arrange logistics / transportation
• Purchase Requisition related submissions
• Visit schools and represent AUD at external events as needed
• Arrange leads (CRM-assign leads based on a given criteria to Recruiters for calling
Skyline University CollegeCentre for Professional Development Assistant
Dec. 2013 - May. 2016Sharjah, United Arab Emirates• Registration, Generating Reports, File Management & Marketing
• Represent University in different conferences & education fairs
• Conduct economic and commercial surveys to identify potential markets for products and
services
• Working with marketing communications and other Departments to obtain input and ensure
timely delivery of camp marketing activities
• Assist in managing campaign budgets and expenditures
• Reporting on campaign results and recommending ways to improve effectiveness of business development plans
• Website updates
• Contribution to IE tools
• Communicates fee structure to the prospective students
• Updating Brochures & flyers
• Support the CPD Head in creating market awareness and recruitment of candidates
• Assisting Head-CPD for using sales forecasting and strategic planning for business
developments and monitoring marke
• Collection of feedback from school visits to gain advice regarding the types of products or services expected to be in dem
• Assist Head-CPD in Advertisement design & course development for CPD
• Assist in promotion of Management Development Programs and follow up for corporate
relation.
• Coordinate and participate in promotional activities and trade shows, working with developers,
advertisers, managers, products and services
• Coordinate marketing activities to promote products and services of CPD
• Close coordination with the CPD Head and Supervisor in tackling issues and concerns relating to
the Department
Tahseel - Hadaf AL Khaleej Debt CollectionTeam Leader
Oct. 2009 - Dec. 2013Sharjah, United Arab Emirates• Makes sure team adheres to operation and quality parameters
• Makes sure team meets collection target
• Monitors agents performance
• Communicates with bank regarding settlement and other customer queries
• Negotiates payment arrangements with debtors on delinquent accounts by telephone,
written and online communications
• Offers suggestions as to how defaulters can meet their obligations, proposes
alternative payment methods, e payment procedures, monitors accounts to ensure the
borrowers commitment to pay is kept, and document collection actions
• Tracing customers by telephone, written and online communications in an attempt to
collect a debt
• Preparing monthly reports in excel sheet
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