American University in DubaiStudent Recruitment Coordinator
Jun. 2016 - Mar. 2025Dubai, United Arab Emirates• Recruits students for graduate and undergraduate programs by calling on prospective students, disseminating University course information and helping students through the application process.
• Conducts student appointments to disseminate course and program information to potential students. This includes advising potential students with respect to admissions, degree options, and requirements, requiring the use of judgment and discretion on a periodic basis.
• Makes outbound calls, in line with Office needs with the goal of increasing business and providing excellent customer satisfaction.
• Encourages potential students to provide further information to determine when and where calls need to be routed for purposes of additional information or escalated issues.
• Answers incoming telephone calls, determines purpose of callers, and forwards (if necessary) calls to appropriate personnel in a timely, effective, and accurate manner. • Responds to all admissions inquiries quickly across all platforms and maintaining communication with those leads in a timely and accurate manner.
• Provides information to callers, in line with AUD policy, requiring detailed knowledge of all degree programs.Notifying all candidates of their grants; batch printing letters and liaising with scholarship head to implement changes on system
• Logs and tracks incoming and outgoing telephone calls, as well as, report call volume data to the director following established departmental guidelines and procedures
• Day to day administrative tasks – setting up and scheduling school visits – registers AUD for events – liaise with Central Services to arrange logistics / transportation
• Purchase Requisition related submissions
• Visit schools and represent AUD at external events as needed
• Arrange leads (CRM-assign leads based on a given criteria to Recruiters for calling