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Work Background
Lapushkin&Muller fine food companyTraditional comfort food producer (Eastern European dumplings)
Aug. 2019Basel, Basle, Switzerlandโข Produced traditional Eastern European dumplings, including Pelmeni, Pierogi, and Wareniki, using high-quality Swiss ingredients and no chemical additives. โข Managed production processes to meet high standards of taste and presentation, contributing to customer satisfaction and loyalty.
Exclusive Swiss travel agency and concierge serviceManaging Director
Mar. 2014Basel, SwitzerlandCrafted unique travel itineraries for over 500 upper-middle-class and high-net-worth clients, prioritising exclusive experiences and upscale accommodations, leading to a 40% increase in company revenue from repeat business.
Negotiated with over 150 vendors and service providers to secure the best possible pricing and amenities for clients, improving customer satisfaction ratings by 50%.
Masterminded international travel plans for over 400 clients, emphasizing cultural immersion and authentic local experiences, leading to a 75% increase in repeat booking rates.
Established a dedicated concierge-level customer support system, providing 24/7 personalised assistance and proactive communication.
Open up travel companyTravel Agent
Jan. 2009 - Jan. 2012Bern, SwitzerlandCrafted personalized travel experiences by researching and booking accommodations, transportation, tours, and other travel services tailored to clients' individual preferences and budget constraints.
Ensured seamless travel arrangements by accurately confirming reservations, issuing tickets, and processing payments, minimising errors and maximising client satisfaction.
Negotiated favorable rates and amenities with hotels, and service providers to maximize value for clients and enhance their travel experiences. Proactively anticipated and addressed potential travel disruptions during the booking process, preventing issues and ensuring smooth travel for clients.
Conference hotel TomoDirector of Sales Marketing
Jul. 2004 - Jul. 2008Riga, LatviaCultivated and managed relationships with key travel agents and tour operators, negotiating contracts and securing preferred partnerships that generated a 30% increase in bookings from B2B channels
Negotiated commission agreements and incentives with travel agents and tour operators, maximizing profitability for the hotel.
Managed the integration of online booking platforms and other systems, which generated a 20% increase in bookings
Developed and implemented online marketing strategies to drive traffic to the hotel's online booking platforms and increase direct bookings.
Developed creative event concepts and proposals that met client needs and budget requirements.
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