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Work Background
C & B AgParts Manager
Jul. 2022Yankton, South Dakota, United StatesCommunicate, enforce and monitor effective parts department processes to ensure internal and external customer satisfaction.
Promote and merchandise parts and accessories.
Parts Department goals and budget, in alignment with the organization's financial and operational objectives.
Parts Department marketing plan and monitor monthly to ensure achievement of departmental goals.
Maintain an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures.
Submit all parts warranty and return claims within the required timeframe to receive maximum credit.
Ensure all department tools, equipment and vehicles are in good working order.
Manage recruiting, staffing and employee development activities for employees.
Chalkstone CoOperations Assistant
Oct. 2015Mission Hill, South DakotaManage calendars and schedule appointments
Handle email correspondence and respond to inquiries
Conduct market research and compile reports.
Organize and maintain digital files and records.
Assist with project management and administrative tasks.
Prepare and edit documents, presentations, and reports.
Coordinate with clients and team members effectively.
Larry's Heating & CoolingService Manager
Nov. 2014 - Jul. 2022Yankton, South DakotaSchedule and direct HVAC technicians to meet service demands and customers’ expectations.
Schedule properly by skill level, efficiency, and training requirements.
Make recommendations as required to improve quality and productivity.
Maintain communication with vendors concerning warranty issues, product recall notices, defects, and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department.
Develop and monitor goals, and objectives to ensure departmental profitability.
Review work orders, invoices, and time reports for accuracy.
Specify and make sure that required parts are ordered in a timely fashion to ensure work deadlines are met.
Ensure proper inventory and restocking needs are fulfilled.
Ensure that all company/department policies are being followed by HVAC technicians.
Generate sales leads; promote and develop maintenance/service agreements; estimates and generate bids for contract projects/work.
Work with other departmental managers to meet company and departmental goals and objectives.
Maintain business social media pages.
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