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Work Background
GüipUpSales Manager
Feb. 2024 - Dec. 2024Barcelona, Catalonia, SpainExpansion Consultancy for Manufacturers:
Built tailored lead lists aligned with manufacturers' goals, product types, and emerging North American retail opportunities.
Developed and executed outreach strategies, identifying key contacts and managing communication to convert leads.
Oversaw end-to-end project management, from initial contact to contract award, ensuring timely submission of documents, bids, and product samples.
Tracked and analyzed project data using Microsoft Dynamics CRM and in-house benchmarking tools for performance evaluation.
Monitored platforms like RangeMe and Workday, and identified relevant trade shows to enhance client exposure.
Platform Development & User Experience:
Conducted manual testing to identify bugs and improve functionality for the company's automation platform.
Contributed to user experience (UX) design, providing feedback to enhance platform usability and efficiency.
Engaged in client acquisition for the platform, identifying potential users and presenting value propositions.
ReaddleSupport Team Lead
Jan. 2020 - Feb. 2024Spain, BarcelonaTeam Management & Development:
● Led the customer support team for Scanner Pro and Calendars apps, overseeing
team performance, quality, and productivity metrics.
● Conducted regular performance reviews, created development plans, and
managed compensation adjustments based on performance outcomes.
● Scheduled shifts to ensure optimal workload distribution and managed team
members’ time-off requests and vacation planning.
Hiring & Onboarding:
● Managed the end-to-end hiring process, from candidate selection to successful
onboarding and integration into the team.
● Designed onboarding programs to ensure new team members were quickly
equipped with the necessary skills and knowledge.
● Planned and organized educational workshops and team-building activities to
foster professional growth and a positive team culture.
Cross-Team Collaboration:
● Acted as the key liaison between Customer Support, QA, Development, and
Product teams to ensure customer feedback directly influenced product
improvements.
● Provided detailed customer insights, including bug reports, feature requests, user
demographics, and app usage trends to the Product team.
● Collaborated with QA to streamline the testing of customer-reported issues and
improve issue resolution workflows.
● Worked closely with the Development team to prioritize bugs and discuss new
feature implementations based on customer feedback.
● Contributed to app design reviews to enhance user experience and ensure
intuitive interfaces.
ReaddleCustomer Support Representative
Jun. 2015 - Jan. 2020Delivered excellent customer service, addressing high volumes of inquiries
efficiently.
● Contributed to the improvement of customer support processes and workflows.
● Maintained a deep understanding of company products and customer needs.
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