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Work Background
Discover Financial ServicesFraud Specialist
Jul. 2024• Manage communications to address and resolve card member fraud issues, ensuring timely
documentation and account security.
• Execute account closures and reissuance of cards to mitigate fraud risks for affected members.
• Facilitate digital wallet setup and troubleshoot account center issues.
• Maintain confidentiality and secure handling of personally identifiable information using banking
software such as ORION, ACTION, and eSolutions
Discover Financial ServicesFraud Representative
Nov. 2023 - Jul. 2024• Managed inbound communications to expedite resolution of delayed card member payments,
ensuring customer satisfaction and compliance with company protocols.
• Utilized advanced banking software, including ORION, to execute tasks efficiently and maintain
accurate records of financial transactions.
• Conducted thorough third-party verifications with external banks and ensured secure handling of
personal identifiable information to maintain data integrity.
Town of BladensburgMarketing Coordinator
Oct. 2018 - Mar. 2022Bladensburg, Maryland• Developed and executed strategic marketing campaigns that increased brand awareness by 30%,
while managing a diverse team of interns and ensuring alignment with organizational goals.
• Produced and analyzed weekly and monthly performance reports, offering valuable insights into
marketing and campaign effectiveness to guide decision-making for stakeholders.
• Oversaw all aspects of event management, including vendor coordination and promotional
activities, leading to a 40% improvement in community event turnout.
• 2022 Bladensburg Police Chief Recognition Award recipient.
US ArmyTraining Room Manager
Aug. 2013 - Sep. 2017Fort Bragg, North Carolina• Enhanced training room efficiency for over 100 personnel by implementing coded Excel
spreadsheets, streamlining processes and improving data management.
• Coordinated and scheduled meetings, appointments, and travel arrangements, ensuring seamless
logistical support and effective time management for all staff members.
• Acted as the primary liaison for administrative support, maintaining high discretion with sensitive
files and managing onboarding processes using Microsoft Suite.
US ArmyMultimedia Illustrator
Jul. 2012 - Apr. 2018Fort Bragg, North Carolina• Supervised a team in planning and executing workloads for creating and integrating visual
information products, enhancing support for both conventional and special operations missions.
• Developed complex promotional materials including digital graphics, posters, and flyers, aiding
psychological operations in international contexts.
• Reconstructed a log and maintenance system for multimedia equipment, reversing the loss or
damage of inventory exceeding 20 items.
• Maintained a secret security clearance.
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