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Work Background
Fraud Specialist
Discover Financial ServicesFraud Specialist
Jul. 2024• Manage communications to address and resolve card member fraud issues, ensuring timely documentation and account security. • Execute account closures and reissuance of cards to mitigate fraud risks for affected members. • Facilitate digital wallet setup and troubleshoot account center issues. • Maintain confidentiality and secure handling of personally identifiable information using banking software such as ORION, ACTION, and eSolutions
Fraud Representative
Discover Financial ServicesFraud Representative
Nov. 2023 - Jul. 2024• Managed inbound communications to expedite resolution of delayed card member payments, ensuring customer satisfaction and compliance with company protocols. • Utilized advanced banking software, including ORION, to execute tasks efficiently and maintain accurate records of financial transactions. • Conducted thorough third-party verifications with external banks and ensured secure handling of personal identifiable information to maintain data integrity.
Marketing Coordinator
Town of BladensburgMarketing Coordinator
Oct. 2018 - Feb. 2022Bladensburg, Maryland• Developed and executed strategic marketing campaigns that increased brand awareness by 30%, while managing a diverse team of interns and ensuring alignment with organizational goals. • Produced and analyzed weekly and monthly performance reports, offering valuable insights into marketing and campaign effectiveness to guide decision-making for stakeholders. • Oversaw all aspects of event management, including vendor coordination and promotional activities, leading to a 40% improvement in community event turnout. • 2022 Bladensburg Police Chief Recognition Award recipient.
Training Room Manager
US ArmyTraining Room Manager
Aug. 2013 - Sep. 2017Fort Bragg, North Carolina• Enhanced training room efficiency for over 100 personnel by implementing coded Excel spreadsheets, streamlining processes and improving data management. • Coordinated and scheduled meetings, appointments, and travel arrangements, ensuring seamless logistical support and effective time management for all staff members. • Acted as the primary liaison for administrative support, maintaining high discretion with sensitive files and managing onboarding processes using Microsoft Suite.
Multimedia Illustrator
US ArmyMultimedia Illustrator
Jul. 2012 - Apr. 2018Fort Bragg, North Carolina• Supervised a team in planning and executing workloads for creating and integrating visual information products, enhancing support for both conventional and special operations missions. • Developed complex promotional materials including digital graphics, posters, and flyers, aiding psychological operations in international contexts. • Reconstructed a log and maintenance system for multimedia equipment, reversing the loss or damage of inventory exceeding 20 items. • Maintained a secret security clearance.
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