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Work Background
Pendry Hotels & ResortsDirector of Spa and Wellness
Jun. 2025Peapack - Gladstone, New Jersey, United StatesOversee the continued development of Spa and Wellness for the state of the art bespoke property on the rolling hills of Naritar.
Casa Cipriani Pre-Opening Leadership
May. 2021 - Aug. 2021New York City Metropolitan AreaLaunching an innovative 360 wellness concept at the highly anticipated Casa Cipriani, South Street.
Casa Cipriani Director of Spa Development and Operations
Mar. 2021 - Mar. 2025New York City Metropolitan Area▪ Conceptualized a 360 wellness program to include all elements of traditional healing, medspa, and innovative fitness; vetted dynamic partners to include negotiations to maximize rates and efficient delivery of goods. Collaborated with design team on sustainable elements for the space and resolved contractor related complications to include HVAC and punch list items.
▪ Created all operating procedures for human resources, and assisted the Director of Finance with all reporting, P&L development and payroll processes
▪ Implemented software to handle business needs and integrations across several platforms such as Opera and PeopleVine
▪ Recruit, interview and on board, to brand standards, all spa related positions to meet operational business needs; personally, role play, with each new hire to ensure effective skill level for their role and create an ongoing development plan for each employee based off their desired trajectory of growth
▪ Strategize with Marketing and PR to boost local awareness through social engagement, high exposure events and publications
Southeast & Northeast Spa Wellness AssociationMember Of The Board Of Advisors
Oct. 2020New York City Metropolitan Area
The Peninsula HotelsDirector Of Spa Operations
Nov. 2018 - Nov. 2020Greater New York City Area▪ Interviewed and hired management and hourly union employees with the appropriate skills to meet operational business needs; developed and instituted a “mock” simulation activity to assess candidate qualifications ▪ Provided leadership, direction and supervision of 50+ staff members in the daily operations of the Spa, including, but not limited to, operations management, front desk operations, therapist interactions, guest experience, fitness and facilities; reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results
▪ Displayed leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations resulting in a 92% local captured business ▪ Managed spa operations and budgets including employee payroll, reviewing operating statements, and budget worksheets; select vendors for spa retail operations including contract agreements; oversaw retail product research, product selection, purchasing and product display; oversaw supply inventories and purchasing control; and monitored the spa’s actual and projected sales to ensure revenue goals were met or exceeded
▪ Identified and recommended Spa sales and marketing strategies including creating and coordinating gifting programs, group amenities, and co-op marketing efforts; recommended new products and product enhancements to remain competitive in the market
Mandarin Oriental Hotel GroupSpa Operations Assistant Director
May. 2018 - Nov. 2018Greater New York City Area▪ Directed and managed the day-to-day operations of the Spa and facilities including member/guest satisfaction, enhanced member/guest experience, achieved goals set forth by the operative budget and contributed to the developed of Spa associates
▪ Maintained Spa’s Forbes Travel Guide’s Five Star top performance rating through ensuring exemplary standards focused on sumptuous comfort as well as lavish choices and amenities for guests; hired, developed, empowered, coached and counseled staff through weekly trainings on product knowledge and technical execution in order to sustain Forbes standards
▪ Developed a cohesive and inspired team through Self-Healing, an integrative approach to teamwork by establishing a better understanding of the healing interventions offered through hand(s)-on training
The Dominick Hotel, WTS InternationalSpa Development Director
Feb. 2017 - Mar. 2018New York City Metropolitan Area▪ Led rebranding and renovation process to re-establish the Spa’s Forbes Travel Guide’s Five Star top performance rating including utilizing qualitative and quantitative data to review and evaluate performance goals; recommended new operating procedures and marketing policies based upon a change in demand, customer dissatisfaction, and change in competitive environment; coordinated with senior management, creating effective operating tools for budgeting, forecasting, purchase specifications and job descriptions
▪ Ensured compliance with all company policies and procedures as well as local, state and federal laws and regulations; maintained and managed a high level of guest service; ensured team members upheld brand standards for guest experience
Hilton Hotels WorldwideEforea Spa Operations Director & Task Force Leader
Dec. 2011 - Feb. 2017Short Hills, NJ▪ Voted 2015 Global Spa of the Year by Hilton Hotels Worldwide for Leadership and Performance; established The Spa Club, a community outreach campaign, resulting in a 97% local captured business; cross promotions launched with the Papermill Playhouse, Strand Tennis, Bloomingdales, and other major fashion retailers resulting in strategic partnerships and exponential client growth
▪ Oversaw migration of data into new software system and collaborated with I/T staff to troubleshoot issues; developed and implemented Standard Operating Procedures (SOPs) including vetting, designing, and implementing training programs; maintained knowledge of union policies and guidelines to ensure the efficient daily operations of the including staffing, training, vendor negotiations and customer experience
REST Mobile Wellness & Consulting Expert Consulting and Project Management
Aug. 2011New York City Metropolitan Area▪ Offering a variety of Spa, Hospitality and Leisure consulting services with a specialty in recruiting, brand concept, menu design and staff training. ▪ Personalized/Corporate wellness programs are available to include nutritional guidance, fitness training and Massage Therapy treatments.
EquinoxSenior Regional Spa Manager
Aug. 2007 - Aug. 2011New York, United States▪ Designed and developed an in-house education program for Massage Therapists and Estheticians to exceed Equinox standards including educational material, curriculum, branding and marketing collateral; responsible for day-to-day operations including supervision of employees, scheduling, facility operation, supply procurement, revenue management, safety training, standard operating procedures, payroll management and guest service satisfaction
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