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Work Background
University of the Arts LondonOrganizational Development Consultant
Mar. 2023 - May. 2024• Commissioned to design and conduct an organisation-wide consultation (for all staff and students) on the university’s transition to becoming a ‘social-purpose’ university; Developed an external report of results and detailed OD and change recommendations
• Led the restructuring project (c100 staff) which successfully combined 5 existing teams into one combined function for the university; Developed a detailed organisational design based on stakeholder consultation outcomes and co-creation with affected teams; Designed and facilitated team workshops and large group interventions to build support for the change and to advance team and culture development for the new function • Developed the first strategy and business plan a newly founded Institute, involving extensive stakeholder consultation and collaboration with the Institute’s Director and team of staff
St George's University Hospitals NHS Foundation TrustAssociate Director of Leadership and Organisational Development
Oct. 2021 - Nov. 2022London, England, United Kingdom
St George's University Hospitals NHS Foundation TrustHead of Organisational Development
May. 2021 - Oct. 2021
St George's University Hospitals NHS Foundation TrustOD Consultant
Jul. 2020 - May. 2021
Self EmployedOrganisational Development Consultant and Interim
Oct. 2017London, United KingdomSupporting clients to solve a wide range of learning and OD challenges. Recent projects include: • Collaboratively developed a sustainable global learning strategy for an international animal welfare organisation • Created an L&D framework, policies and tools to support systematic development of technical expertise in a global humanitarian organisation
• Developed and embedded a blended leadership development programme with a European climate organisation
• Researched into low retention and poor employee engagement results for a social care organisation and developed detailed recommendations for the CEO and Board around culture, leadership, training and wellbeing • Assessed learning needs of newly promoted leaders in a national cancer organisation and built a comprehensive digital leadership transition toolkit
• Worked with a leading UK media production agency to develop and implement learning products for global retail and banking companies
• Designed and facilitated a wide range of public and in-house training workshops, action learning programmes and stakeholder conferences
Save the Children InternationalGlobal Head Of Learning & Development
Oct. 2016 - Oct. 2017London, United Kingdom• L&D team leader and member of the global People Directorate Leadership Team • Global lead for people management; Developed a comprehensive modular people management training programme and trained a network of local trainers to reach over 600 managers in 2017
• Developed a global framework and online platform integrating all L&D products and services to improve standardisation, efficient use of limited resources and marketing of learning opportunities to staff at all levels • Designed and embedded global training programmes, including Managers' Induction and Recruitment & Selection • Implemented a global induction e-learning course and standardised induction processes
• Created a team development toolkit for all use by all offices, providing diagnostic and design tools for team building
• Partnered with operational and technical leaders to develop functional global learning strategies, including for financial, partnership and project management
• Co-developed a sector-wide framework for training of trainers to improve sustainability and quality of training
Diabetes UKHead of Talent and Organisational Development
May. 2015 - Sep. 2016London, United Kingdom• Business Partner and coach to senior managers, and leader of a team of five L&D staff
• Led the collaborative design and development of an organisational OD strategy and culture change programme
• Developed and delivered a new management development offer in multiple and blended formats, including training workshops, online learning, coaching, mentoring and action learning
• Measured and improved staff engagement; Boosted overall engagement index by 10% and staff satisfaction with L&D and career opportunities by 11% in 6 months
• Built a centralised blended L&D offer for all staff and associated policies, systems and processes; Offer included externally and internally commissioned training, mentoring scheme, funding of qualifications and an LMS
• Created a new Leadership Forum for the top 40 leaders to enhance leadership culture and capability, including the establishment and facilitation of 6 action learning sets
• Regular design and facilitation of targeted OD interventions and team building • Designed and embedded talent management processes, including assessment and development of successors
Research Now SSIHead of Learning and Organisational Development, EMEA
May. 2014 - May. 2015London, United Kingdom• Business partner and coach to MDs, VPs and Directors across EMEA, leader of a team of three L&D staff
• Collaboratively developed a multi-year learning and OD strategy
• Designed, delivered and embedded a new blended management development programme
• Led the EMEA region design and implementation of a leadership development and culture change programme with US based senior leaders and external providers
• Built and marketed a blended L&D offer and improved staff satisfaction with L&D opportunities by 8% in 3 months
• Designed and embedded a customer experience framework to support more strategic growth of client relationships
• Developed talent management processes, including psychometric assessment, succession planning and targeted development of high potentials
• Reviewed and recommissioned all training, coaching and e-learning from external partners
• Regularly designed and facilitated OD interventions and teambuilding at all levels
Macmillan Cancer SupportLearning and Organisational Development Consultant
Jul. 2011 - May. 2014London, United Kingdom• Business partner for the Fundraising Directorate; Led the creation and implementation of learning and OD strategy
• Designed and led departmental culture change and team development programmes • Collaboratively developed and embedded organisational talent assessment and succession planning processes, including a new talent development and retention programme for high potentials • Used psychometric tools to coach senior managers and design and deliver teambuilding interventions
• Led the establishment of a new L&D offer for all staff, including training, coaching, mentoring and e-learning
• Regularly designed and facilitated bespoke and generic training for all levels of staff
NHS London SHASenior Strategy Manager (People and Organisational Development)
Mar. 2010 - Jul. 2011• Led OD projects to improve London's workforce planning and healthcare education commissioning system
• Designed and facilitated engagement events with senior level doctors, health professionals and other stakeholders
• Formal project management including developing plans, risk/issue management and reporting to project boards
LEVELheaded (Management and Training Consultancy)Consultant Facilitator
Mar. 2008 - Mar. 2010London, United Kingdom• Headed the Business Management department’s operations, product development and income growth
• Consulted with senior level customers in client organisations to deliver a wide range of OD interventions
• Regular design and facilitation of bespoke training on a wide range of topics and team development events
Amnesty InternationalOrganisational Development Manager
Sep. 2007 - Mar. 2008London, United Kingdom• Business partner and internal consultant for 10+ country offices worldwide
• Advised on development of business systems, organisational structure and policy, and compliance
• Regularly travelled to country offices to complete OD assessments and facilitate OD interventions
Amnesty InternationalCampaign Manager (Training and Activism)
Apr. 2002 - Sep. 2007London, United Kingdom• Lead advisor on capacity building for campaigners and AI activists worldwide; Led a team of 6 staff
• Designed and delivered training interventions for campaigning staff globally
• Managed the design and execution of global campaigning events involving up to 50 national offices
Amnesty InternationalHuman Resources Adviser
Jul. 2000 - Apr. 2002London, United Kingdom• Partner to business leaders advising on HR relations, HR policy, OD and international recruitment
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