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Work Background
Verne Technology GroupExecutive Assistant to Chief Executive Officer
Apr. 2024Alicante, Valencian Community, SpainAssistant to the CEO and board members, handling calendar and meeting management, expense management, prepare documentation for meetings, maximize his agenda in the most effective way.
Ilustre Colegio Oficial de Médicos de Alicante (COMA)Project Manager & Executive Assistant
Jan. 2022 - Apr. 2024Alicante, Valencian Community, Spain
Syncrosfera Health & Performance AcademyExecutive Management & Customer Experience
Oct. 2020 - Dec. 2021Pedreguer, Valencian Community, Spain
Meliá Hotels InternationalConference and Sales Manager
Oct. 2018 - Oct. 2020Benidorm, Valencian Community, Spain
Barcelona SEODigital Marketing Consultant & Executive assistant to the CEO
May. 2017 - Oct. 2018Helping others developing marketing skills for their business. Focus on community management, social media and web development
Eurostars HotelsSales and Conference Manager. Grand Marina Hotel 5*GL
Mar. 2013 - May. 2017Barcelona Area, SpainResponsible for all the MICE and leisure events's sales and coordination. Hotel of 291 rooms and working along with the Congress Centre. Variety of tasks since the first contact from the client until the departure of the group, including quotations, follow ups, site visits, contracts, payments, rooming lists, weekly briefings with operational departments to explain and prepare each group/event, point of contact while in house, invoicing and credits, quality surveys and complaints management. Reporting directly to the General Manager and working very closely with revenue and sales departments to try to adapt our strategies and offers to the market needs and requirements (including weekly meetings and reports on the department activity).
Doubletree by Hilton La MolaRooms Division Manager - Opening
May. 2008 - Mar. 2013Barcelona Area, SpainResponsible for creating SOP of the department, procedures, follow company's standards, training of the staff. Responsible for front of house, reservations and the night's team. Acting Executive Housekeeper covering holidays and other times when housekeeper is away. Managing a team of 6 people. Working very closely with housekeeping, groups and events department, dealing with rooming and transfer services. Dealing with suppliers, maximizing the revenue for the Hotel, and minimizing its costs. Knowledge of Opera and Micros systems and consequently Opera trainer to all employees. Responsible for web prices and packages updating, yield management. Achievements Being part of the pre opening team. Setting up the department's standards in all areas to ensure that they are full operating for the Hotel opening. Recruitment and training program for all new employees. Set up departmental training program for employees for continuous improvement.
Britannia Hotels LtdReservation & Rooms Division Manager
Apr. 2003 - May. 2008Brighton, United KingdomPromotion in April 2006 to Front of House Manager / Duty Manager Responsible for reception, a reservations team, hall porters and night shift Managing a team of 12 people Responsible for forecasting weekly, quarterly and yearly accommodation revenue within reservations Dealing with numerous companies, coach parties and groups Group pro former invoicing to insure all monies are paid in advance of guest arrivals Organizing promotional events to increase revenue Customer relations and complaints Recruitment of departmental staff and wages Training and development of new staff Banking and Balancing of Front of House daily takings Full knowledge of reception and reservations areas utilizing bespoke systems such as Innsite
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