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Work Background
The Cigna GroupEligibility Representative
Nov. 2024Greater HoustonAs an Eligibility Representative at The Cigna Group, I served as the first point of contact for customers, assisting with eligibility verification, claims inquiries, prior authorizations, and benefit-related concerns. I provided clear and accurate information, resolved issues efficiently by investigating concerns, and maintained detailed records of customer interactions. I adapted to a fast-paced environment, managing multiple inquiries while consistently receiving positive feedback for providing empathetic and effective support.
Ochsner HealthPharmacy Assistant
Jan. 2024 - Jul. 2024New Orleans, Louisiana, United StatesAs a Pharmacy Assistant at Ochsner Health in New Orleans, Louisiana, I efficiently managed phone inquiries, Rx messages, and medication packaging. I ensured accurate cash register operations and couriered medications to discharged patients.
WalgreensPharmacy Technician
Jul. 2019 - Jan. 2024New Orleans, Louisiana, United StatesProvided friendly patient/customer service at drop-off and pick-up windows. Referred all doctors, nurses, and patients medical questions to the pharmacist on duty. Effectively submitted prior authorizations and resolved rejections and billing issues. Helped patients locate desired items in the store/pharmacy. Routinely processed paperwork and entered prescription/ insurance information into patient profiles.
CITY CENTER PHARMACY BRENTWOOD, INCPharmacy Technician
Aug. 2016 - Aug. 2017Brentwood, California, United StatesProcessed and dispensed written, oral, and electronic prescriptions. Verified accuracy on new/prescription refill requests, managed patient profiles and entered in patient identifiers and insurance information. Efficiently dispensed compliance packaging. Processed insurance claims and submit prior authorizations daily.
WalgreensPharmacy Technician
Dec. 2015 - Jun. 2016Antioch, California, United States
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