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Work Background
DXC - formally Hewlett Packard EnerpriseISO Analyst
Jun. 2018RosevilleCurrent Job Description: Review systems, conduct internal audits and do gap analyses to quantify compliance levels to our contractual requirements from the Sate of California and to the ISO 9001:2015 standards.
Project manage implementation of new processes and procedures.
Write documentation, create flowcharts and system to bring DXC into compliance and to create greater clarity and efficiencies.
Train team mambers including top management on improved systems and processes. Certifications/Skills:
Certified ISO Lead Auditor - with 8 yrs experience as Quality Manager/ISO Lead at $30 million company
Knowledge of HIPAA compliance CalWIN knowledge & experience
5 Years Manager of Business Analytics Agile Project Management
Lean Management
Excel Master Level, Visio, Access, Word, etc.
Highly Creative Excellent communication skills
Green Earth SolutionsBusiness Quality Manager
Sep. 2016 - Jun. 2018Diamond SpringsBusiness Plan Development
Establish Strategic Vendor Relationships
Automate Sales and Marketing Processes
Product Development and Promotion
TeleDirect Call CentersDirector Of Analytics
Dec. 2011 - Aug. 2015Sacramento, California AreaAs Director of Analytics I did a wide variety of tasks included writing successful RFPs (in collaboration with the Marketing Director) that won millions of dollars in new business. I created processes in Outbound, the Marketing Department and Client Services which improved performance and reduced costs. I conducted training and ongoing audits to improve and then maintain superior levels of customer service. I worked collaboratively with other top management to improve profitability through a number of initiatives.
Dome PrintingQuality Manager & Special Projects
Aug. 2002 - Nov. 2011Set up ISO implementation
Installed and managed MIS System
Set up documentation management system
Trained all levels of employees
Executive Team
IT Manager for the last two years of this period
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