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Work Background
Alinta EnergyAccount Manager
May. 2022 - Mar. 2024Sydney, New South Wales, AustraliaAs an Account Manager at Alinta Energy, I was responsible for managing and strengthening relationships with large commercial and industrial energy clients, including Qantas, BP, Foxtel, and The Australian Turf Club. Serving as the primary point of contact, I provided tailored energy solutions, ensuring clients optimized their energy usage while achieving cost efficiencies. By understanding their unique consumption patterns, sustainability goals, and operational challenges, I developed strategic recommendations to enhance their energy management and procurement strategies. Through a consultative sales approach, I identified opportunities to provide tailored energy plans, demand management solutions, and renewable energy options, helping clients reduce costs and improve sustainability outcomes. I also negotiated contract renewals, managed risk exposure, and provided market insights to support clients in making informed energy purchasing decisions. My ability to anticipate industry trends and align Alinta Energy’s offerings with client needs allowed me to maximize revenue growth and expand my portfolio while strengthening long-term partnerships.
Alinta EnergySales & Channel Operations
Sep. 2020 - May. 2022Sydney, New South Wales, Australia● Identify process gaps and develop and deliver tactical and strategic solutions to improve customer experience and sales conversion
● Operationalise new sales processes, training, and engagement to boost sales volumes
● Engage with Regulatory, Compliance and Legal to ensure all new and existing sales processes are compliant with industry standards and regulations
● Manage Go-To-Market communications and training for new Product, promotion, or feature releases to internal and external channels. ● Collaborate with Quality and Compliance teams for sales and marketing activities, including auditing and reporting
● Responsibility for regular weekly and monthly sales exception reporting and tracking
Community Broadcasting Association of AustraliaSales, Marketing & Events Executive
Oct. 2017 - Aug. 2020Sydney, Australia● End-to-end responsibility for delivery of sponsor and partner channel communications
● Key responsibility for account management of Tier 1 and 2 partners
● Ownership of Business Development process optimisation ● Owner of industry and partner research planning and execution
● Oversight of partner and client performance, monitoring and reporting
● New partnership and alliance on boarding
● Organisation of event related logistics, planning and promotional material
● Responsibility of end-to-end channel marketing activations
TelstraSenior Sales Consultant
May. 2014 - Oct. 2017● Store and South West Area Lead on customer issue remediation
● Tier-2 Sales and Account Management support for business customers ● NPS and 'Right and Delight' Champion Sydney’s West and Southern regions
● Responsibility for onboarding new staff and upskilling existing staff ● Responsibility for new plan and device training
GrouponCustomer Operations Team Leader
Jan. 2012 - Mar. 2014Sydney, Australia● Responsibility for channel incentive program execution to drive sales
● Resolution of escalated complaints and complex customer issues
● Active review of customer onboarding and experience
● Develop scenario resolution exercises for training purposes
We Love WineMarketing & Operations Assistant
Jan. 2010 - Mar. 2012Sydney, Australia● Maintain customer base and communicate offers and new wine launch
● Maintain and drive sales via social media accounts
● Coordination of customer facing industry events and promotional material
● Conduct competitor research and analysis of Australian and New Zealand wines
● Conduct day-to-day business operations, sales support and channel partner inquiries including invoicing and liaising with suppliers and sales representatives
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