Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Veradigm®Project Manager
Sep. 2023
Veradigm®Expert Client Success Manager
Mar. 2022 - Sep. 2023
MedImpact Healthcare Systems, Inc.Account Manager II
Apr. 2021 - Mar. 2022RemoteEnsured consistent customer satisfaction during the life cycle of the client from Conception, Implementation, Business Relationship Management and Renewal by leading and collaborating with assigned client teams, over 30 business units, and continually interacting with customers and consultants.
Led the implementation process for the onboarding of new business for existing clients.
Utilized project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to Leadership internally/externally.
Proactively identified and recommended solutions for client and operational improvements.
Hometown HealthProduct Development Specialist
Mar. 2018 - Apr. 2021United StatesIdentified and assessed new product and service opportunities. Managed organizational projects, vendor implementations and communications. Created and managed Service Agreements for new products. Recommended process improvements and created procedures for on-going maintenance. Participated in and supported IT projects related to product changes. Collaborated with internal teams and external vendors to ensure compliance with internal policies and procedures. Prepared federal insurance filings (Medicare Bid) and responded to any objections or comments. Coordinated, developed and submitted plan documents and policy forms for Government products (Medicare). Reviewed and oversaw all marketing materials for Medicare products to CMS.
athenahealthClient Support Analyst
Jun. 2017 - Dec. 2017Atlanta, GeorgiaProvided exceptional support to clients, partners, and internal employees in accordance to high quality standards and accelerated production targets.
Utilized multiple tools communicated via telephone with clients to diagnose issues and to provide solutions.
Provided timely resolution, tracking, and response to all client inquires that result in cases via Salesforce.
Communicated effectively with internal teams and external clients / partners to deliver product information, properly manage client expectations, and provide prompt status updates.
Completed nine-week extensive athenaNet training course.
Performance mastery in athenaNet.
Remained current on the athenaNet application’s functionality and strive to become an expert across the entire athenaNet application.
Effectively responded to questions and present information to clients in a clear and concise manner.
Exceeded department performance metrics including Client Satisfaction, Quality Assurance, and Availability.
Intch is a Professional Networking App for the Future of WorkSee more people like Lydia on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
607696 people
21
Visual Designer
17
Assistant manager
16
Customer service specialist
127348 people
17
Assistant manager
15
Founder & Integrative Nutrition Coach @ RENEW with Caroline
16
Customer Interaction Specialist