Antonia Meneses

Human Resources & Customer Experience Consultant

Chief Customer Officer (CCO)Service Quality ManagerCustomer Success ManagerCustomer ServiceLife CoachingConsultingTraining&Development SpecialistHR Business PartnerHR consultantHR

Antonia Meneses is a professional with extensive experience in talent management, customer experience, and organizational development. With a strong background in HR leadership, she has led regional programs focused on employee engagement, training, change management, and service excellence in companies such as Multinational companies, start-ups and local companies. Her work emphasizes fostering a culture of feedback and adaptability, especially during digital transformation initiatives. She is highly skilled in designing and facilitating soft skills training, coaching programs, and continuous improvement strategies aimed at enhancing both employee performance and customer satisfaction. Holding master's degrees in Educational Psychology and Executive Coaching and Leadership from the Universitat de Barcelona, Antonia combines a legal education with a passion for human development. She is fluent in Spanish, English, and French, and brings a multicultural perspective to her work. Known for her strategic thinking, empathy, and results orientation, she consistently drives initiatives that align talent growth with business goals. Her dynamic approach to leadership development and customer experience has made her a valuable contributor in different organizations.

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Work Background

Project Manager

MamboProject Manager

Feb. 2023 - Dec. 2023Quito, Pichincha, Ecuador

BPO & Change Management Project Specialist Spanish Speaking South America

DHLBPO & Change Management Project Specialist Spanish Speaking South America

Jun. 2021 - Aug. 2022Ecuador

HR Americas Programs & Employee Engagement Specialist

DHLHR Americas Programs & Employee Engagement Specialist

Jun. 2021 - Aug. 2022Ecuador

Customer Experience & Service Excellence Head

DHLCustomer Experience & Service Excellence Head

Jan. 2019 - Jun. 2021Ecuador

Compliance Officer - Ecuador

DHLCompliance Officer - Ecuador

Jan. 2018 - Jun. 2019Quito, Ecuador

Head of HH.RR.

DHLHead of HH.RR.

Jan. 2017 - Jun. 2021Quito, Ecuador

Consultoría en Desarrollo de Talento y Estructura Organizacional

YaEsta.comConsultoría en Desarrollo de Talento y Estructura Organizacional

Aug. 2016 - Jan. 2017Quito- Desarrollo de estrategias de identificación de talento. - Creación de estrategias de trabajo en equipo. - Despliegue de planes de mejora en procesos internos. - Preparación de estrategias de comunicación interna. - Definición y creación de cultura organizacional.

Practicante LD- Sección Internacional

Colegio Americano de QuitoPracticante LD- Sección Internacional

Nov. 2015 - Jan. 2016

Coordinadora Legal y Alianzas Estratégicas / Head Blogger

YPD Young Potential DevelopmentCoordinadora Legal y Alianzas Estratégicas / Head Blogger

Aug. 2013 - Aug. 2016Quito, EcuadorYPDEcuador es un emprendimiento social, de carácter independiente que aplica programas flexibles, metodologías internacionales y mejores prácticas educativas a nivel mundial para empoderar a jóvenes y a profesores a convertirse en agentes de cambio.

Abogada

TOBAR & BUSTAMANTEAbogada

Dec. 2012 - Jul. 2013Quito, Ecuador- Abogada en el área de Derecho Corporativo. - Abogada en el área de Propiedad Intelectual.

Pasante Departamento Legal

Nestlé EcuadorPasante Departamento Legal

Jul. 2012 - Sep. 2012Quito, Ecuador- Asistencia en el área laboral. - Viajes alrededor del país para solventar problemas laborales. - Redacción de Contratos. - Tramitaciones en el Servicio de Rentas Internas.

Pasante Unidad de Propiedad Intelectual

TOBAR & BUSTAMANTEPasante Unidad de Propiedad Intelectual

Aug. 2010 - Dec. 2010Quito, Ecuador-Asistencia en la Unidad de Propiedad Intelectual. - Tramitaciones en el Instituto Ecuatoriano de Propiedad Intelectual. - Registro y renovaciones de marcas y variedades vegetales. - Asistencia en redacción de oposiciones en gestión de marcas. - Seguimiento a juicios de Propiedad Intelectual.

Pasante

Arizaga & Co, AbogadosPasante

Feb. 2009 - May. 2009Quito, Ecuador-Visitas diarias a los juzgados - Encargada de trámites en la Fiscalía General del Estado, Corte Constitucional,Tribunal Contencioso Administrativo, Superintendencia de Compañías, Registro Mercantil, etc.

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