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Work Background
Modern Claims SolutionsTeam Supervisor - Supervising Adjusters
Sep. 2024As Team Lead at Modern Claims Solutions, Sam is overseeing high-volume property claims during catastrophe events while ensuring compliance with production and quality standards. He conducted claims analytics, performance reviews, and quality assurance to meet client expectations, while also recruiting and onboarding additional supervisors to scale operations during peak demand. Sam provided training and guidance to his team, fostering efficiency and accuracy in claims handling, and maintained a strong focus on aligning team performance with company objectives and client satisfaction.
Modern Claims SolutionsSupervising Adjuster
Jun. 2024 - Jan. 2025Coverage specialist for property claims
Alacrity SolutionsClaims Specialist
Oct. 2021 - Aug. 2024United StatesIn my role as a Claim Examiner at Alacrity Solutions, I specialized in file resolution for medium to high complex level property damage claims. This included handling various aspects such as liability assessments, large loss evaluations, and litigation support. With a keen eye for detail and a focus on delivering comprehensive solutions, I diligently worked towards resolving claims efficiently and effectively. My expertise in this field enabled me to navigate the intricacies of property damage claims, ensuring fair and accurate outcomes for all parties involved.
Pilot Catastrophe ServiceField Adjuster/Claim Ownership
Apr. 2019 - Oct. 2021United StatesDuring my time at Pilot Catastrophes as an Adjuster, I gained valuable experience in both field and desk assignments. Working as an External Claim Resource (ECR) for State Farm and Allstate Insurance, I handled several appointments in the field, as well as in-office tasks. With a focus on efficiently managing claims and meeting strict time constraints, I utilized my expertise in Claim Xperience and collaborated with various carriers to ensure prompt and accurate claim resolution.
JH RANCH INTERNATIONALActivities Director
May. 2017 - Aug. 2021United StatesDuring my tenure at JH Ranch as the Director of Activities, I successfully trained and managed a team of 45-60 college-aged volunteer crew members each summer. This role involved overseeing the Adventure Ropes Course management and maintenance throughout the year. With a strong emphasis on problem-solving, people skills, logistics, and customer relations, I ensured the guestsβ positive experience and satisfaction at the resort.
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