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Work Background
AccentureService Delivery Manager
Jul. 2021Philippines
AccentureCredit and Collections Manager
Dec. 2018 - Jan. 2021Singapore• Manages an AR portfolio of over $300Mn across multiple lines of businesses in Asia Pacific Region
• Conducts weekly review with the collections team, including leads, to discuss overdue accounts and identify help needed, escalated cases and urgent issues.
• Evaluates collections team’s activities to determine effectiveness and identify areas of improvement.
• Collaborates with collection team leads in finalizing monthly receivables forecast to be presented to stakeholders.
• Works in partnership with the account management teams to resolve disputes and delinquency issue of top tier partners and customers.
• Submits change request initiatives and collaborates with cross-functional teams (Cash Applications, Credit Risk, Reporting Team, etc.) to enhance credit and collection functions and business processes.
• Manages key customer relationships to help improve collections timing and minimize unpaid amounts.
• Maintains a business rhythm with the stakeholders to manage expectations and provide regular updates on monthly SLA’s and KPI’s. • Consistently coaches and trains individuals to maintain peak performances and engagements.
• Works directly with Credit Risk Managers to mitigate risks on top partners constantly exceeding assigned credit limits.
• Participates and provides support on project launches and ensuring all deliverables by the credit and collections team are met. • Reviews, approves, and rejects requests for Bad Debt Write Offs, Refunds, Service Suspension, Revenue Reversal, etc. in adherence to the empowerment matrix and guidelines.
AccentureCollections Team Lead
Nov. 2017 - Nov. 2018Singapore• Supervised day-to-day activities of collections team to ensure processes are done efficiently and in accordance to established policies and procedures. • Conducted regular account reviews, with emphasis on top dollar overdue accounts, and identified issues attributing to account delinquency. • Consulted with management team on a regular basis for appropriate course of actions for key relationship customers with substantial overdue balances.
• Collaborated with account managers in identifying potential risks and resolving disputes. • Organized weekly one-on-one coaching sessions with team members to provide performance feedbacks and identify areas of improvement.
• Worked closely with management to ensure all SLA’s and KPI’s are met on a consistent basis.
• Prepared daily, weekly, and monthly reports as required by management team and stakeholders. • Facilitated annual performance reviews to each team members, and issued Performance Improvement Plan, if needed, in adherence to company policies.
AccentureCollections Analyst
Aug. 2014 - Nov. 2017Singapore• Executed daily collections activities to reduce aged receivables and identify potential risks.
• Performed detailed account reconciliation to identify and facilitate resolution of disputed receivables. • Provided posting instructions to Cash Applications team for payment received for accurate application of payments to open invoices. • Escalated severely overdue accounts to Team Lead for additional collection efforts. • Identified accounts qualified for credit hold and submitted to Team Lead for review and approval. • Performed other collection requirements deemed appropriate by management and stakeholders.
SGS Testing & Control Services Singapore Pte LtdAdministrator (Invoicing)
Feb. 2013 - May. 2014Singapore
SGS Testing & Control Services Singapore Pte LtdCredit Control Officer
May. 2012 - Jan. 2013Singapore
GXSAccounts Receivable Accountant
Oct. 2008 - May. 2012Philippines
Sykes Asia IncSenior Collections Specialist
Feb. 2005 - May. 2008Philippines
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