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Work Background
IT CC Contact CenterБизнес-тренер
Dec. 2024Алматы, КазахстанПроведение тренингов для новых сотрудников первой линии и VIP-поддержки. Актуализация обучающих материалов на основе изменений в регламентах и продукте. Оцифровка процессов обучения, внедрение метрик для оценки эффективности программ. Пересмотр и стандартизация KPI для операторов.
IT CC Contact CenterVIP Customer Care Operator
Nov. 2024 - Dec. 2024
IT CC Contact CenterCustomer Care Operator
Aug. 2024 - Oct. 2024Алматы, Казахстан
IT CC Contact CenterTeam Supervisor
Feb. 2023 - May. 2023Алматы, КазахстанI was the leader of a group of up to 10 people. I was in charge of their metrics. As part of the KPI system. Compiled detailed reports on indicators such as:
1. Customer satisfaction. 2. Personal performance of employees
3. Detailed analysis of our customers' requests
4. Conducted very thorough work with my subordinates from motivational things to operational things. At this time I have left this position for certain reasons. The departure happened on my part. But I'm always happy to return to it.
IT Contact CenterСлужба поддержки
Aug. 2022 - Apr. 2024КазахстанI currently work in a department that handles requests from segmented users. These are important VIP clients who bring the main profit for our company. My job is to advise clients on any requests. The main goal is to keep them with us as long as possible. I really enjoy the operational work. And here it is in all its glory.
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