Aveda Arts & Sciences InstitutesGuest Relations Coordinator
Sep. 2009 - Jan. 2012Minneapolis, Minnesota, United StatesServed as the primary point of contact for guests, ensuring a welcoming and professional experience. This role involved managing guest inquiries, coordinating appointments, and maintaining accurate records to enhance overall guest satisfaction. -Guest Interaction: Welcomed guests upon arrival, ensuring a friendly and professional demeanor.
-Appointment Coordination: Scheduled and managed appointments, ensuring efficient use of resources and timely service delivery.
-Inquiry Management: Addressed guest inquiries and concerns promptly, providing accurate information about services and programs.
-Record Maintenance: Maintained detailed records of guest interactions, preferences, and feedback to personalize future experiences.
-Collaboration: Worked closely with various departments to ensure seamless service and address any guest-related issues.
-Feedback Implementation: Monitored guest feedback and collaborated with management to implement improvements enhancing the overall guest experience.