3MAssociate Customer Excellence Manager
Sep. 2019 - May. 2021• Developed a mobile application that allowed the customer facing sales organization to access competitive data and strategies for a 1,000+ sales organization, resulting in 12 quick view product pages and 8 competitor profile pages. • Developed digital and marketing content as needed between the USAC(US), communications specialists and the global marketing teams resulting in customer facing presentations and documents.
• Developed, maintained and distributed customer facing presentations and documents with input from sales and cross functional teams.
• Collected and reported competitive information allowing managers to develop comprehensive marketing strategies. • Evaluated and reported internal key performance indicators to provide insight on impact of competitive activity which resulted in a shift of product focus and competitive wins.
• Assisted in the development of a comprehensive competitive response strategy that resulted in competitive wins. • Acted as a liaison between global and USAC(US) Marketing teams in the collection of bench top testing data and competitive activity resulting in the development of strategic marketing materials.