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Work Background
Mi-Ke Enterprises LLCCo-Owner
Jan. 2024United StatesProperty Data Collection, Property Maintenance, Real Estate Photography and Video, Drone Services
FuturePlan By AscensusAdministrative Assistant
Jan. 2020 - Nov. 2024Minnesota, United StatesThe administrative assistant position holds the primary responsibility for answering, assisting and directing all incoming telephone calls to appropriate staff in a professional and courteous manner. This position is also responsible for daily mail processing, daily deposit processing, and ensuring the efficient coordination of numerous mailings for the organization. In addition, this administrative assistant position provides primary support to various projects throughout the year as needed. The administrative assistant must be able to work independently and is measured on their organizational and time management skills to complete duties and tasks accurately and timely
Goldleaf PartnersAdministrative Assistant
Oct. 2018 - Jan. 2020The administrative assistant position holds the primary responsibility for answering, assisting and directing all incoming telephone calls to appropriate staff in a professional and courteous manner. This position is also responsible for daily mail processing, daily deposit processing, and ensuring the efficient coordination of numerous mailings for the organization. In addition, this administrative assistant position provides primary support to various projects throughout the year as needed. The administrative assistant must be able to work independently and is measured on their organizational and time management skills to complete duties and tasks accurately and timely.
Riverwood Healthcare CenterPatient Access Clerk
Jan. 2013 - Oct. 2018Aitkin, MNProvide accurate scheduling, registration, and point of service collections, as well as, maintaining excellent customer service relationships with the patients, providers and staff. Emphasis on patient privacy and security is a top priority. Some travel required to outlying clinics to provide excellent team work in covering shifts.
AscensusCall Center Representative
Nov. 2007 - Jan. 2013Brainerd, MNOne of thirty call center representatives handling between 50-100 calls per day. Providing information on plan rules regarding 401(k) options and web assistance for those looking to access their account over the internet.
Ameristar CasinoAmbassador Host
May. 2007 - Nov. 2007Council Bluffs, IAAttend to guests needs in a timely and courteous manner. Assist guests with cash outs and complimentaries based on guest account information. Maintain strict confidentiality of guest accounts. Must be knowledgeable of casino events, entertainment and promotions at all times to facilitate questions and requests from guests. Guest service, confidentiality, computer skills and phone etiquette are key to succeeding in this position.
Ameristar CasinoLead Players Club Representative
Feb. 2007 - May. 2007Council Bluffs, IASupervise representatives to ensure timely and superior guest service. Works independently for majority of shift to carry out all functions of the Star Awards player’s club, including computer skills and customer service.
Grand Casino Mille Lacs & HinckleyEntertainment Coordinator
Nov. 2004 - Oct. 2006Onamia, MNInteract with many departments in order to insure execution of events and concerts from start to finish. Creating proposals, purchase orders, contracts, and budgeting funds. Interaction with entertainment managers and artists during concerts to insure all needs are met. Interaction with various suppliers to ensure products or services are received or in place for events and concerts. Interact with various departments within casino to expedite paperwork in a timely manner. Experienced in event and concert planning. Fully trained in Ticketmaster ticket printing system at an administrative level, printing mass amounts of tickets for casino giveaways and selling tickets to the general public on a daily basis. Trained new employees to sell tickets for various concerts and events.
Grand Casino Mille Lacs & HinckleyGuest Service Representative
Jun. 2004 - Nov. 2004Onamia, MNAssist guests in checking into hotel rooms, cashiering, computer and complaint management skills required. Responsible for cash drawer of $300.00 during each shift.
Grand Casino Mille Lacs & HinckleyHotel Receptionist
Oct. 2003 - Dec. 2003Onamia, MNCarry out all functions of the Grand Advantage player’s club, including computer skills and customer service. Responsible for $5,000.00 cash drawer every day.
Grand Casino Mille Lacs & HinckleyRetail Cashier
Jul. 2002 - Oct. 2003Onamia, MNAttend to guests in a timely and efficient manner. Maintain cleanliness of the Gift Shop. Replenish merchandise within the department. Maintain accurate sales and accountability. Answer incoming phone calls and give accurate information. Responsible for $500.00 cash drawer every day.
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