Christine Briñas

Operations Manager @EMAPTA

Tech SupportHRITStartup FounderCustomer Support RepresentativeSupport SpecialistC-level ExecutiveCall Center SupervisorCall Center TrainerTechnical Support AgentConsultingHelp Desk SupportBusiness OwnerCustomer Care SpecialistProject CoordinatorOffice AdministratorResearch AssistantExecutive AssistantAdministrative AssistantAssistantComplaint Resolution SpecialistService Quality ManagerChat SupportClient Relations SpecialistCase ManagerChief Customer Officer (CCO)Customer Success ManagerCustomer ServiceCall Center

I’m a Senior Operations and Service Delivery leader with nearly 20 years of experience in telecommunications and BPO, including leading large-scale offshore operations for Australian telco accounts. I specialize in scaling teams, improving service consistency, and aligning offshore delivery with client expectations. I’ve grown operations from 45 to 450+ employees while strengthening performance, leadership capability, and customer experience outcomes. I’m currently exploring opportunities where I can contribute to strategic operations, service delivery transformation, and high-impact customer operations leadership.

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