Requests
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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
✨50%
Business Owner
📝50%
Influencer or Blogger
🧨50%
Consulting
Geos
🇺🇸50%
United States
Work Background
eGymSenior customer success manager
Mar. 2016 - Jun. 2024Paris Area, FranceAu cours de mon parcours professionnel, j’ai eu l’opportunité de travailler dans diverses entreprises où j’ai développé une solide expertise en gestion de la satisfaction client, en fidélisation et en résolution de problèmes complexes. Mon rôle en tant que Customer Success Manager chez EGYM m’a permis d’acquérir une connaissance approfondie des stratégies de succès client et des outils CRM. J’ai pu, à travers mes actions, augmenter le taux de rétention de la clientèle de 80% et améliorer la satisfaction client.
Mon approche est centrée sur une écoute active des besoins des clients, une anticipation de leurs attentes et une communication transparente. Je suis convaincu que chaque interaction est une opportunité de renforcer la confiance et la fidélité des clients envers l’entreprise. Mon esprit analytique me permet de tirer des enseignements précieux des feedbacks clients et de proposer des améliorations continues aux processus internes.
Caps GymManager
Mar. 2014 - Mar. 2016Paris Area, France
Chill Status EntertainmentMarketing Manager (Co-Founder)
Jan. 2013 - Oct. 2013Sydney Area, AustraliaMarketing campaigns and strategies development,
Digital marketing and communication campaigns implementation and management,
Development and set-up of the Social Media accounts and contents (Facebook, Twitter, Instagram, You Tube, Pheed, etc.)
On-line promotion & advertisement Event and national tour coordinator,
Guestlist management & organisation
Promotional team and hostess recruitment & coordination
LiquidvapeSocial Media Consultant (freelance)
Dec. 2012 - Jan. 2013Sydney, AustraliaDigital marketing and communication campaigns implementation and management,
Development and set-up of the Social Media accounts and contents (Facebook, Twitter, Instagram, You Tube, Pheed, etc.)
On-line promotion & advertisement Promotional campaign coordination (social network & innovative marketing strategies),
Daily updates elaborate to create interest and engagement in Liquidvape target market,
Increase of the number of followers and interaction on the pages and Twitter/ Instagram accounts,
Set-up of Facebook advertisement campaigns to promote products and increase sales,
Production of reports to analyse success of campaigns,
Elaboration and organisation of competitions,
Zebra PREvent & digital marketing coordinator
Sep. 2012 - Mar. 2013Sydney, AustraliaManagement of Zebra PR & Clients’ Social Network,
Promotional campaign coordination (social network, flyers, innovative marketing strategies),
Participation to marketing strategies elaboration and implementation,
Daily updates elaborate to create interest and engagement in the desired target market,
Increase of the number of followers and interaction on the pages and Twitter/ Instagram accounts,
Production of reports to analyse success of campaigns,
Elaboration and organisation of competitions,
Guestlist management & organisation,
Zebra PR events hosts,
Artists Booking, Melanie Champion PA,
Research of new clients,
iRock EntertainmentSocial Network coordinator Intern
Jun. 2012 - Sep. 2012Sydney, AustraliaSocial Media Management( Facebook, Twitter, Instagram) On-line promotion & advertisement
Sourcing props
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