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Work Background
QA Higher EducationBusiness Intelligence Analyst
Jun. 2022London Area, United KingdomAs a Business Intelligence Analyst, I use the Microsoft Power Platform (Power BI, Power Automate, PowerApps) to build data solutions that support automation, insight, and smarter decision-making across the business. Key responsibilities and achievements: • Designed and developed operational and analytical reports for teams including Marketing, Registry, and Finance, using composite models that combine semantic models with data from Salesforce, SharePoint, and other sources. • Built Power Automate workflows to streamline manual processes, including: - An automated end-of-module student survey system using Power BI, Power Automate, and semantic model data. - A process for evaluating internal agents using Microsoft Forms, SharePoint lists, and automated flows. • Managed and improved PowerApps for managing report access and data download rights within the organization. • Created a PowerApp embedded in a Power BI report that sends SMS messages to students via an API, using live data from the semantic model. • Independently led the implementation of Microsoft Purview, establishing improved data governance, metadata management, and data discovery across the organization. • Led a full migration of legacy reports to Power BI, improving performance, usability, and accessibility. • Collaborate closely with stakeholders to identify automation opportunities and improve operational efficiency.
QA LtdBusiness Analyst
Jun. 2021 - Jun. 2022London Area, United KingdomAt QA Talent, I led the design and delivery of a KPI reporting solution for senior leadership. My work focused on transforming raw data from multiple enterprise systems into actionable, visually engaging Power BI dashboards for upper management decision-making. Key highlights: Gathered and analyzed KPI reporting requirements from senior stakeholders to understand business needs. Built a composite Power BI model combining both DirectQuery and Import storage modes for optimal performance. Integrated multiple data sources, including: - Talent Management Software via REST APIs
- Microsoft Dynamics 365 CRM
- SharePoint Online lists
- Existing semantic model Created advanced DAX measures and calculations to reflect management KPIs and strategic metrics. Designed and delivered an interactive, executive-level Power BI dashboard consisting of three key reporting sections: - Opportunities Pipeline – showing the number of available opportunities and open roles for our talent pool, along with their stage in the recruitment pipeline.
- Current Deployed Talent – highlighting which companies our talent were working with and their performance metrics while on assignment.
- Bench Statistics – providing visibility into talent currently on the bench, including overall bench size and key trends over time. Worked closely with stakeholders for iterative feedback, ensuring the final solution was aligned with business objectives.
HEATHER HILLS HOSPITALITY LTDBar Supervisor
Mar. 2017 - Jan. 2020Edinburgh, Scotland, United KingdomDuring my time running the bar, I opened the shutters in the morning, kept service flowing all day, and locked up with every box ticked before heading home. Highlights of the role Opening & closing routine – Set up floats, counted stock, powered up the bar, and finished each shift with full cash-up, deep clean, and a secure lock-off. Chased everything by EOD – Supplier drop-offs, maintenance niggles, guest requests, staff questions—if it landed on my list, it was signed off before the lights went out. Led the team – Trained new bartenders on specs, speed, and guest interaction; kept morale high when the bar was three deep. Kept costs tight – Ran quick stock counts, placed smart orders, and trimmed waste so we never ran out of essentials (or blew the budget). Put guests first – Fast pours, spotless glassware, and friendly chat that turned first-timers into regulars. Stayed compliant – Maintained licensing rules and health-and-safety standards, with all paperwork up to date.
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